SureStay Plus Hotel by Best Western Lethbridge

The hotel is consistently praised for its reliable cleanliness and exceptional value, making it a frequent choice for repeat guests who appreciate its straightforward and dependable offerings. It serves as an ideal base for value-conscious travelers, event-goers attending nearby venues, and road trippers seeking a convenient stopover. Its signature feature is its central location, providing easy access to shopping, restaurants, and local attractions, complemented by the consistently friendly and helpful staff who contribute to a welcoming atmosphere. While not a luxury destination, its consistent quality and affordability make it a practical choice for those prioritizing a clean, accessible, and well-managed experience. To enhance your stay, guests often recommend clarifying any potential additional charges upon check-in and considering a room on a higher floor or away from the elevator for a quieter experience.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities. While many appreciate the presence of a hot tub for relaxation, some have reported issues with excessive chlorine levels. A recurring sentiment among guests is the desire for a swimming pool, as its absence is frequently noted. The Wi-Fi generally receives positive remarks for its reliability, though a few guests experienced connectivity issues during their stay. The hotel provides ample parking, which is largely seen as a significant convenience, though one guest mentioned a perceived lack of spaces. Some rooms have a fridge and microwave, adding to guest convenience. However, several guests reported problems with the television not working, and the coffee machine in rooms occasionally only offered decaf options.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep, though some guests found the pillows to be too thick or firm. Feedback on noise levels is mixed; while many rooms are described as quiet, some guests reported issues with thin walls, hearing neighbors, or hallway noise. Room size varies, with some finding them spacious, while others felt they were small or cluttered with furniture. The bathrooms have received some negative comments regarding leaking issues, broken tiles, a lack of exhaust fans, and sandpaper-like towels. Additionally, a few guests noted outdated decor, a strong diesel smell in one room, or external lights shining into rooms.

Dining & Food Quality
The complimentary breakfast is a frequently discussed topic, with highly mixed reviews. Most guests appreciate the convenience of an included meal, but the food quality often receives criticism, particularly regarding the scrambled eggs and sausage, which are frequently described as cold, made from powder, or unappetizing. While some found the breakfast variety to be limited, others noted it was adequate for a quick start to the day. A standout feature for many is the coffee machine, which offers freshly ground beans and specialty options like lattes and cappuccinos. However, some guests experienced issues with the machine not being fully operational. The breakfast area itself is sometimes noted as being small with limited seating, and a few guests suggested offering discounts at nearby restaurants as an alternative.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it an excellent choice for guests seeking convenience. It offers easy access to major highways, making it a good stop for travelers on the road. Guests appreciate its proximity to various restaurants and shopping areas, many of which are within walking distance. The hotel is also conveniently located near local attractions, including the Enmax venue, which is just a short walk away. While the location is generally praised, a few guests mentioned difficulty finding the hotel due to a small sign set back from the main road or tricky access points. Despite being centrally located, many guests reported minimal road noise, contributing to a peaceful stay. Parking is generally abundant and secure, adding to the ease of access.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the team for their warm welcome and attentive service, contributing significantly to a positive overall experience. The check-in and check-out process is often described as efficient and simple, ensuring a smooth arrival and departure. Staff members are noted for being accommodating and responsive to guest requests, though some specific issues, such as a non-working television or being locked out after a late check-out request, were not always resolved to complete satisfaction initially. Despite these isolated incidents, the overarching sentiment is that the staff are dedicated to providing excellent customer service, making guests feel valued and well-cared for throughout their stay.

Additional Information
Guests should be aware that some reviews mention the presence of hidden fees or extra charges on their bill, which can be a point of frustration for some. The hotel maintains a pet-friendly policy, accommodating furry companions for a per-stay fee, though some pet owners noted that rooms designated for pets were not always on the most convenient floor for animal access. There were isolated reports of specific room issues upon arrival, such as a burnt-out light, a non-functional shower head, or external spotlights shining directly into the room. While the hotel is generally considered clean, a few isolated and concerning reports mentioned finding unpleasant debris in rooms, suggesting occasional lapses in housekeeping attention. Some guests also noted that the hotel's overall aesthetic felt outdated, despite its cleanliness.