Econo Lodge Inn & Suites

The hotel is widely recognized for its friendly and helpful staff, a signature feature that consistently enhances the guest experience. This welcoming atmosphere, combined with its affordable rates, makes it a practical choice for budget-conscious travelers, road trippers, and individuals on short business trips seeking basic yet functional accommodations. Guests frequently highlight the overall value and the convenient location as key advantages. To ensure a smoother stay, it is advisable to confirm the pet policy if traveling with animals, as there have been varied experiences regarding associated fees and rules. Additionally, guests might consider checking the air conditioning functionality upon arrival, as this has been a recurring point of feedback.

Facilities & Amenities
The hotel offers a range of basic amenities designed for convenience. Many rooms are equipped with a fridge and microwave, which guests appreciate for storing and preparing simple meals. While Wi-Fi is available, some visitors reported it to be slow or unreliable, impacting their ability to stay connected. Feedback on the air conditioning is mixed, with several guests noting it can be noisy, undersized, or prone to issues like freezing up, making it difficult to maintain a comfortable room temperature. A few rooms feature a jacuzzi tub, which is a positive highlight for some. However, the gym facilities have been noted as not always being in working order. The overall impression is that the facilities are functional but could benefit from updates and better maintenance.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is quite varied. Many guests found their rooms to be clean, neat, and tidy, with some specifically praising the comfortable beds and the absence of carpeted floors. However, a significant number of reviews mentioned issues such as dirty floors, dirty bathtubs, and a general sense of being outdated. Some rooms were reported to have unpleasant smells, including stale smoke or toxic odors, and issues with noisy air conditioning or heating issues that made rooms too cold. Bathroom condition received frequent negative comments, citing problems like plugged sinks, lack of shelving, loud exhaust fans, and old, stained fixtures. Noise levels from adjacent rooms or people walking by were also a concern for some, impacting sleep quality.

Dining & Food Quality
The hotel provides a continental breakfast, which is a convenient offering for many guests, saving them time in the mornings. The breakfast typically includes options like waffles, toast, muffins, yogurt, and coffee. While some guests found the breakfast sufficient and enjoyable, a considerable number expressed disappointment with the limited selection and quality. Common complaints included stale muffins, hard butter, a lack of protein options like eggs or meat, and poor-quality coffee. Some reviews noted that items like fruit or specific cereal types were often unavailable or quickly ran out. Overall, the breakfast is seen as a basic offering that could be significantly improved with more variety and attention to freshness.

Location & Accessibility
The hotel boasts a central location that is highly convenient for guests. It is situated along a main road, providing easy access to various restaurants and shopping options within walking distance or a short drive. Many guests appreciated its proximity to local attractions such as the Japanese Garden and Henderson Lake, making it suitable for leisure activities. However, parking is a recurring point of concern. Numerous reviews describe the parking lot as tight, limited, and often full, especially for larger vehicles. Some guests resorted to street parking due to the lack of available spaces, and there were mentions of icy conditions in the winter. Despite the parking challenges, the hotel's accessibility to key areas is generally well-regarded.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as one of the most positive aspects of the stay. Reviewers frequently describe the staff as friendly, helpful, attentive, and accommodating. Many highlighted instances of excellent customer service, such as staff going out of their way to assist with printing documents, providing a lost and found service for forgotten items, and making calls to ensure guest satisfaction after check-in. The check-in process is generally described as smooth and efficient. While there were isolated reports of negative interactions regarding specific payment policies or attitudes, the overwhelming sentiment is that the staff are dedicated to providing a positive experience and are a significant asset to the hotel.

Additional Information
Guests should be aware of certain policies and unique aspects of the hotel. The pet policy is a frequent topic, with guests reporting varying daily fees and strict rules, including a requirement that pets not be left alone in the room. This has led to frustration for some travelers. The hotel's payment policy can also be a point of contention, as some guests were surprised to find that a cash deposit was not accepted, requiring a credit card pre-authorization even for those without one. There were also concerns raised about the hotel's practice of ID copying without explicit consent. Furthermore, some guests reported being refused check-in due to a local residency policy, which was unexpected and caused significant inconvenience.