Knights Inn Lethbridge

This hotel is primarily chosen by budget-conscious travelers and short-stay guests seeking basic accommodation, often due to its affordability. Its most consistently highlighted feature is the friendly and accommodating staff, who are frequently praised for their willingness to assist guests, even in challenging situations, making check-in and check-out processes smooth. While the hotel offers a no-frills experience, it can serve as a practical option for those who simply need a place to sleep for a night or two. It may also appeal to pet owners due to its accommodating policy. To enhance your stay, guests are advised to manage their expectations regarding the hotel's age and condition, and to promptly communicate any room issues to the front desk for assistance. It is also recommended to secure personal belongings, especially if leaving them in the room, and to be aware of the surrounding environment.

Facilities & Amenities
The hotel offers basic in-room amenities, including a refrigerator and microwave, which are appreciated by guests for storing food and beverages, though some report these appliances occasionally do not work. Wi-Fi is available, but some guests found the connection to be slow or faulty, impacting their ability to stay connected. Many guests noted the absence of a functional ice machine, despite ice containers being provided in rooms, which caused inconvenience. Security features within the rooms are a concern for some, as several reviews mention the lack of an internal security latch on doors, leading guests to use chairs to block their entry. The property's exterior and parking areas are often described as not very clean, with garbage overflow being a recurring issue.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly mixed, with many guests reporting significant issues. Common complaints include unpleasant odors such as smoke, urine, or mold, stained sheets, dirty carpets, and grime or mold in bathrooms. Some rooms were described as appearing uncleaned or having bloodstains on linens. The beds received varied reviews, with some finding them comfortable, while others described them as squeaky, lumpy, stiff, or having a center dip, making sleep difficult. Heating and cooling are frequent concerns, with guests reporting rooms being cold due to non-functional heating or AC units that are loud or ineffective. Other in-room issues include non-working outlets, slippery tubs, poor lighting, and bathroom doors that do not close properly.

Dining & Food Quality
Feedback regarding dining options is primarily focused on the advertised but absent breakfast. Many guests expressed disappointment that despite online listings indicating complimentary breakfast, this amenity is not actually provided, a situation that has persisted since a certain period. This lack of a morning meal means guests need to plan for their own breakfast arrangements, which can be an unexpected inconvenience, especially for those expecting to start their day at the hotel. There were no consistent mentions of on-site restaurants or room service, suggesting that dining facilities are not a prominent feature of the hotel. One guest also commented on the coffee being of poor quality, further highlighting the limited and unsatisfactory nature of food-related offerings.

Location & Accessibility
The hotel's location is described as central and convenient for accessing certain events and local amenities, including nearby restaurants and a pub. However, the surrounding area is a significant concern for many guests, who reported feeling unsafe due to the presence of homeless individuals and drug users on the property and in the parking lot. Street noise from busy roads, including loud traffic and motorcycles, is a frequent complaint, often disturbing sleep, even on higher floors. The parking lot itself is noted for issues such as garbage overflow and, at times, hazardous conditions like ice. Some guests also reported incidents of attempted theft of belongings from vehicles, adding to the sense of insecurity.

Staff & Service
The staff at this hotel consistently receive positive feedback for their friendliness, helpfulness, and accommodating nature. Many guests highlighted the ease of check-in and check-out processes, and appreciated the staff's willingness to address concerns, such as changing rooms due to cleanliness issues or assisting with heating problems. Some guests specifically praised the front desk personnel for their understanding and quick responses to requests. However, there are instances where guests reported poor communication among staff, or a lack of follow-through on promises, particularly regarding room cleaning or towel replenishment. While the staff generally strives to be helpful, some guests experienced unhelpful responses when seeking refunds or reporting significant problems.

Additional Information
The hotel maintains a pet-friendly policy, which is a key factor for guests traveling with animals, though finding suitable outdoor areas nearby can be challenging. A notable aspect of the hotel is the presence of long-term guests, which some visitors found contributed to a less transient atmosphere, while others felt it impacted the overall environment. Security is a recurring theme, with guests reporting unsettling incidents such as individuals attempting to enter rooms, or the presence of police activity on the premises. Some guests also noted a lack of security latches on room doors, prompting them to use personal items for added safety. Housekeeping services are inconsistent, with many guests reporting that rooms were not cleaned or towels were not replaced during multi-night stays, requiring them to request these services.