Best Western Plus Service Inn & Suites

The hotel is a memorable destination, particularly for families, due to its impressive aquatic area featuring a waterslide and hot tub. Guests consistently highlight the spacious rooms, exceptional breakfast, and friendly staff as key aspects of their stay. It is an ideal choice for families traveling with children, given the recreational facilities and diverse breakfast options. Business travelers also find it suitable, appreciating the corporate amenities and reliable internet connectivity. Furthermore, pet owners are well-catered for, thanks to the hotel's accommodating policy. For road trippers, it serves as a comfortable and convenient stop. To enhance your stay, consider requesting a room on a higher floor to minimize potential noise from lower levels or common areas, and be aware that the hotel is a popular choice for sports teams, which can sometimes impact quiet hours.

Facilities & Amenities
The hotel features a popular pool area, often praised for its cleanliness and the exciting waterslide, which is a big hit with children. A hot tub is also available for relaxation, though some guests have noted it can appear cloudy or be out of service. The fitness center is well-equipped and maintained, providing a convenient option for exercise. Guests consistently appreciate the free Wi-Fi, describing it as reliable and fast, essential for both leisure and business. A standout amenity is the complimentary specialty coffee machine in the lobby, offering various hot beverages. Parking is generally ample and secure, though some larger vehicles may occasionally occupy multiple spots, leading to longer walks. While generally functional, some guests have experienced issues with the elevator being noisy or occasionally out of order.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its clean rooms, which are frequently described as spotless and well-maintained. Many guests find the rooms to be spacious, offering ample area for relaxation. The beds are largely reported as comfortable, ensuring a restful sleep, though a few guests have found them to be old, sagging, or noisy. Noise levels are a recurring theme with mixed feedback; while some rooms are quiet, others experience disturbances from hotel sounds like laundry operations, hallway activity from other guests or sports teams, and occasional traffic noise from nearby highways. The room decor is sometimes noted as being a bit outdated or dark, with some mentions of worn carpets or furniture. Bathrooms are generally clean, but there have been isolated reports of black mold in showers and issues with hot water availability or pressure. Sheets and linens are typically clean, though a few reviews mention finding hair or stains. The air conditioning and heating systems are usually effective, but some units can be loud.

Dining & Food Quality
The complimentary breakfast is a major highlight, frequently described as exceptional, delicious, and one of the best offered in hotels. Guests appreciate the wide variety of hot and cold options, including fresh fruit, pancakes, waffles, eggs, and traditional items, with many noting the availability of gluten-free options and real dishes and cutlery. While most experiences are positive, some guests have encountered issues such as empty coffee carafes, occasional hair in food, or specific items being unappetizing. The convenience of a restaurant located right next door is often mentioned, providing a good option for other meals. Additionally, the hotel hosts corporate appreciation nights, which are well-received, offering complimentary food and drinks like pizza, beer, and wine, enhancing the dining experience for business travelers.

Location & Accessibility
The hotel boasts a convenient location, offering easy access from the highway and placing guests close to various amenities. It is situated near the Exhibition grounds, Walmart, and a selection of fast food places and restaurants, making it practical for travelers. The proximity to a casino is also noted by some guests. While generally positive, some reviews mention the hotel's location in an industrial area near a highway and railway tracks, which can contribute to ambient noise. Parking is widely available and considered secure, though some guests have reported issues with large work vehicles occupying multiple spaces, leading to inconvenience. Despite these minor concerns, the location is generally praised for its accessibility and the convenience it offers for exploring the area or as a stopover point.

Staff & Service
The hotel is widely praised for its friendly staff, who are consistently described as helpful, attentive, and accommodating, often going above and beyond to ensure a pleasant stay. The check-in process is generally smooth and efficient, with staff often allowing early check-ins and late check-outs when possible. Housekeeping is typically effective, maintaining clean rooms, though some guests have reported inconsistencies with daily service or replenishing supplies. However, feedback regarding management and the handling of team bookings is mixed; while some managers are commended for their understanding and responsiveness, others are perceived as dismissive or unhelpful, particularly concerning noise complaints from large groups. There are frequent complaints about large security deposits being charged without clear communication and delays in their release, leading to frustration for many guests. The hotel's approach to managing sports teams has also drawn significant criticism, with some teams feeling unwelcome or unfairly disciplined.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by many guests traveling with animals, offering amenities like a dog run and welcome bags. However, some guests note additional charges and deposits for pets, and challenges in finding suitable outdoor areas. The hotel actively enforces quiet hours and rules regarding behavior, especially for large groups like sports teams, though the effectiveness and fairness of these policies are subject to varied guest experiences. The rewards program is valued by frequent guests, providing benefits and recognition. While many guests find the hotel to offer good value and affordability, others perceive it as expensive for the amenities provided, particularly when compared to nearby options. There have been instances of booking issues, including reservations not being properly completed or difficulties with cancellations, leading to unexpected complications for travelers.