Hotel Royale Chulan Bukit Bintang (ex. The Royale Bintang Kuala Lumpur) (Kuala Lumpur, Malaysia)

Friendly and welcoming reception staff got the visit off to a great start, and guests appreciated that hotel employees were polite and professional. Guests sometimes had issues with their rooms, and staff were readily available to rectify the problem.

It was easy to hit the ground running for a day of sightseeing. Attractions were accessible, and places like the monorail stop, Starhill Gallery, and Lot 10 were within minutes on foot, making this a top-rated location in the city.

Breakfast was a hit here, with many guests saying that the selections were more than enough to satisfy both Western and Asian palates. If you want a tasty beginning to your day, be sure to stick around in the morning.

Guests said that rooms and common areas are starting to look tired and are in need of some updating. Wallpaper and carpet in hallways was due for a replacement, and guests said that everything from fixtures to furniture could have benefited from an overhaul.

This hotel unfortunately didn't pass the white glove test, with dirt and dust a typical occurrence. Bathrooms were also an unwelcome sight, and mould caused a number of guests to ask for a different room.

Smokers will like the fact that there are floors in this hotel designated for smoking, but non-smokers said that the smell of cigarettes often permeated areas that were supposed to be off limits to smoke.