Best Western Cedar Park Inn

The hotel is currently undergoing significant renovations aimed at modernizing its facilities, though this process can sometimes impact the guest experience. Despite this, a consistent highlight for many guests is the exceptionally friendly and helpful staff, who are often praised for their accommodating nature and willingness to assist. The hotel's central location is also a major draw, making it convenient for exploring the city. It is particularly well-suited for medical travelers seeking proximity to hospitals, families looking for comfortable stays, and pet owners due to its accommodating policies. However, a major recurring concern is the inconsistent performance of the air conditioning, leading to uncomfortably warm rooms for many. To ensure a more comfortable stay, guests are advised to inquire about the AC status of their room upon booking and to confirm the availability of specific amenities like the pool, which is frequently reported as being under maintenance.

Facilities & Amenities
The hotel is currently undergoing renovations, which guests note can lead to visible boxes and some disarray in common areas, though many appreciate the effort to modernize. The pool is a frequently mentioned amenity, but reviews indicate it is often closed for maintenance or found to be cold and small, leading to disappointment for guests, especially families. The fitness center is described as having basic equipment and can be uncomfortably hot. Guests often experience issues with the elevators, which are reported as being slow or out of order, causing inconvenience, particularly for those on higher floors or with mobility challenges. On the positive side, the Wi-Fi is generally considered strong and reliable. Rooms are typically equipped with a mini-fridge, coffee maker, and microwave, adding convenience. However, some guests noted non-functioning ice machines and vending machines. Parking is generally ample, though some areas have been noted for debris.

Cleanliness & Room Comfort
A significant and recurring issue for many guests is the air conditioning, which is frequently reported as not working, resulting in uncomfortably hot and stuffy rooms, often reaching temperatures of 25-27 degrees Celsius. Despite attempts to adjust thermostats, the temperature often remains high, and windows are typically screwed shut, preventing natural ventilation. Feedback on beds is mixed; some guests found them comfortable, while others reported them as uncomfortable, saggy, or having old mattresses. Pillows also received varied comments, with some being described as lumpy. Cleanliness is another area of mixed feedback; while some rooms are noted as clean and tidy, others mention finding hair on sheets or in the bathtub, dirty carpets, stained tubs, or a general musty or unpleasant smell. Noise levels can be an issue, with reports of road noise, street noise, loud humming from fridges, and disturbances from hallway activity or other guests.

Dining & Food Quality
The complimentary breakfast receives mixed reviews from guests. Many appreciate the convenience and find it to be a hot buffet with good options, describing it as delicious, excellent, and a great start to the day, with some praising the coffee and variety. However, some guests found the food quality to be lacking, with reports of cold eggs, undercooked bacon, bad ham, or a limited selection that did not cater to all dietary needs. Some experienced long wait times for served breakfast items, and found portions to be small. The on-site restaurant and bar, known as Seasons, generally garners positive feedback for its good food, generous portions, and fast service, with some highlighting its amazing prices. Conversely, a few guests described the restaurant as a glorified cafeteria or found the room service food to be expensive and disappointing, with issues like overcooked steak or unappetizing nachos.

Location & Accessibility
The hotel's central location is consistently praised by guests, offering easy access to various points of interest including the university, malls, and downtown areas. It is considered very convenient for those traveling by car, with ample parking available on-site. The proximity to major main roads and expressways makes navigating the city straightforward. Guests appreciate being within walking distance or a short drive of essential amenities such as grocery stores, drug stores, and a variety of restaurants and shopping plazas. However, accessibility within the hotel itself presents challenges for some guests. Reports indicate that elevators are frequently broken or slow, which can be particularly difficult for individuals with mobility issues or those using wheelchairs. Additionally, some pet-friendly rooms are located up a flight of stairs, making them inaccessible for guests with mobility limitations.

Staff & Service
The staff at the hotel consistently receives high praise, with guests frequently describing them as friendly, helpful, accommodating, professional, kind, and caring. Many highlight their attentiveness and efficiency in handling requests and providing assistance, which significantly enhances the guest experience. The check-in and check-out process is often noted as easy and smooth, though some guests reported long wait times or issues with payment processing. While many commend the housekeeping staff for their efforts, some reviews mention inconsistencies, such as rooms not being cleaned thoroughly or staff entering without knocking. A notable concern, however, is the feedback regarding management, with some guests reporting rude or dismissive interactions when attempting to resolve issues, including instances where concerns were not adequately addressed or follow-up calls were not returned. Despite these isolated incidents, the overall sentiment towards the frontline staff remains overwhelmingly positive.

Additional Information
The hotel is currently undergoing extensive renovations, which, while aiming to modernize the property, can result in visible construction zones and occasional noise during the day. Guests should be aware of the pet-friendly policy, though some pet rooms are located in areas that are not easily accessible for those with mobility challenges. A serious concern raised by multiple guests is the presence of bed bugs, which has led to highly negative experiences and significant discomfort. Furthermore, some guests have reported issues with payment processing, including instances of double charging or difficulties in obtaining refunds for cancelled bookings or deposits. The hotel has also faced criticism for its handling of group bookings, particularly with sports teams, leading to complaints about unsupervised children and excessive noise. Some guests noted a lack of guest laundry facilities and occasional issues with basic room amenities like hot water or working TVs.