Holiday Inn Express & Suites Edmonton Sw – Windermere By Ihg

This modern hotel is highly regarded for its exceptional cleanliness and spacious rooms, making it a standout choice for travelers. Its signature feature, heated underground parking, is particularly appreciated, especially during colder months, offering convenience and peace of mind. The hotel is well-suited for families due to its comfortable suites and amenities like a pool, and for business travelers who value quiet, well-equipped workspaces and easy highway access. Couples and sightseers also find it appealing for weekend getaways and its proximity to local attractions and dining. To enhance your stay, consider utilizing the convenient coin laundry service and be aware that while generally quiet, occasional noise from large groups like sports teams can occur.

Facilities & Amenities
Guests frequently praise the hotel's modern facilities, including a well-equipped gym with a variety of machines and free weights, though some noted a lack of cleaning supplies at times. The pool and hot tub are popular amenities, often described as clean and enjoyable, providing a great space for relaxation, though there were occasional reports of the hot tub jets not working or a lack of towels in the pool area. The heated underground parking is a significant draw, especially in winter, offering convenience and security, although some larger vehicles might find it a tight fit. Rooms are well-appointed with in-room safes, small fridges, large screen TVs, and coffee makers, and free Wi-Fi is consistently available.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as impeccably clean, modern, and well-maintained. The spacious rooms are a recurring highlight, offering ample space for relaxation and work. Guests frequently commend the comfortable beds and luxurious linens for ensuring a restful night's sleep. While most found the rooms quiet, some noted thin walls or occasional noise from upstairs neighbors or the ice machine. In-room amenities like blackout shades and effective temperature control are appreciated. However, a few isolated reviews mentioned issues such as dusty furniture, stained surfaces, or a lack of sufficient towels or pillows.

Dining & Food Quality
The complimentary breakfast at the hotel is a significant highlight for many guests, often described as amazing, great, and offering a good breakfast variety with hot options. The breakfast area is generally well-stocked, and coffee is available throughout the day, which is a much-appreciated convenience. However, some guests found the breakfast to be basic or continental, and during peak times, it could become crowded, leading to items running out quickly. A few guests also noted the use of paper plates and plastic cutlery. There is no on-site restaurant or bar, which some guests found to be a minor drawback.

Location & Accessibility
The hotel's central location is a major advantage, offering easy access to the highway and placing guests close to numerous shops and restaurants. It is conveniently situated for those traveling by car, with quick access to the Henday ring road, and is approximately 15 minutes from West Edmonton Mall. While some reviews noted its distance from downtown, its proximity to local amenities and easy highway connections makes it ideal for many. The availability of underground parking is a significant benefit, providing secure and often heated options, though some larger vehicles might find the space limited.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, professionalism, and accommodating nature. Guests frequently highlight the quick check-in process and the staff's willingness to go above and beyond to assist with requests and provide helpful local information. The attentive service from the front desk and breakfast staff contributes significantly to a positive guest experience. While most reviews commend the housekeeping for maintaining clean rooms, a few isolated incidents mentioned rooms not being cleaned or issues with towel replenishment, though these were often promptly addressed by the front desk when brought to their attention.

Additional Information
This is a relatively new hotel, often described as feeling brand new or being only a few years old, contributing to its modern and well-maintained appearance. Guests appreciate the convenience of coin laundry facilities on-site, which is a practical amenity for longer stays. While the hotel generally maintains a quiet atmosphere, some reviews noted occasional noise from large groups, such as sports teams, which can impact the overall tranquility. The hotel's commitment to being a non-pet-friendly establishment is also noted by some guests as a positive aspect.