Ramada by Wyndham Edmonton South

The hotel offers a highly varied guest experience, with some highlighting recent renovations and the friendly staff as its most positive aspects. It can be a suitable option for business travelers seeking convenience and couples looking for a quiet retreat, though experiences vary widely. Many rooms have been updated, providing a fresh feel, and the staff often receives praise for their accommodating nature. However, recurring themes include significant issues with overall maintenance, the functionality of in-room amenities, and concerns about the immediate vicinity. For an improved stay, guests are advised to confirm room conditions upon arrival and verify the working status of all facilities.

Facilities & Amenities
Most guests found the Wi-Fi to be unreliable and slow, often disconnecting, making it difficult for work or entertainment. The keycard system was a frequent source of frustration, requiring multiple reactivations due to demagnetization. While some rooms feature balconies, guests noted they could be dirty or have non-locking doors. The elevators were often problematic, with reports of only one being operational, grime, and loud noises. The fitness center was described as minimal and often non-functional, with missing parts. Laundry facilities also faced issues, being out of service or having dirty machines. Parking was available, though some found it filled quickly or had concerns about the rear lot. The overall building condition was frequently described as run-down and in need of significant upkeep.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort was highly varied. While some guests reported clean rooms and comfortable beds, many others encountered significant issues. Common complaints included extensively soiled carpets, various stains on sheets, walls, and furniture, and visible hair in bathrooms and on bedding. Many rooms were described as having an unpleasant odor or being musty. Maintenance issues were prevalent, with reports of damaged furniture, peeling paint, and broken fixtures. The bathrooms often presented design flaws, such as toilets positioned too close to the tub, and issues with hot water availability or cleanliness. Noise levels were a frequent concern, with thin walls allowing sounds from hallways and adjacent rooms to be easily heard, impacting sleep quality. In-room amenities like televisions were often non-functional or outdated, and temperature control systems were frequently reported as loud or ineffective.

Dining & Food Quality
The hotel's dining options received predominantly negative feedback. Many guests were disappointed to find the on-site restaurant and bar closed for renovations or entirely absent, contrary to expectations. While some bookings advertised breakfast as included, guests often received vouchers for external fast-food establishments or small refunds, with the quality and quantity of the provided breakfast not meeting typical hotel standards. The limited on-site food options were described as high-priced with small servings, and some found the food quality to be poor. This lack of convenient and satisfactory dining choices significantly impacted the guest experience, particularly for those expecting on-site amenities.

Location & Accessibility
The hotel's location offers mixed convenience, being close to major roads and providing easy access to certain areas like West Edmonton Mall and the university. It is also noted for its proximity to the Red Arrow bus depot, which is convenient for transit connections. However, many guests expressed significant concerns about the immediate vicinity and overall atmosphere. Reports included visible loitering and a general sense of an unsecured environment around the property. While some found the parking lot large, others noted it filled quickly or raised concerns about its safety, particularly in less visible areas. The hotel's main entrance was sometimes described as difficult to locate or navigate, with inconsistent policies regarding its accessibility after hours.

Staff & Service
The staff and service at the hotel received highly varied feedback. Many guests praised the front desk staff for their friendliness, professionalism, and helpfulness during check-in and general inquiries. Some highlighted their accommodating nature and willingness to assist with room changes or specific requests. However, a significant number of reviews reported instances of unprofessional or unresponsive staff, particularly regarding issue resolution. Guests experienced difficulties with housekeeping services, often finding rooms not cleaned or lacking essential supplies, and reported that requests for towels or amenities were sometimes ignored or delayed. Issues with the keycard system were frequently attributed to staff, and some guests felt their concerns were not adequately addressed, leading to frustration.

Additional Information
Guests should be aware of certain hotel policies and unique aspects of their stay. Some guests reported unexpected damage deposits or additional tourism levies not disclosed at booking. The hotel has a pet-friendly policy, though finding suitable outdoor areas for pets was noted as challenging. A recurring theme in reviews is the hotel's apparent use for long-term stays or government bookings, which has led to a change in clientele and an increased security presence. This has resulted in reports of noise and an altered atmosphere within the hotel. Guests also noted issues with inconsistent amenities, such as the lack of a clear housekeeping schedule or the need to place a paper in the car window for parking.