Best Western Plus Hotel Kowloon

This hotel's signature feature is its central location, offering unparalleled access to public transportation and a vibrant urban environment, making it an ideal choice for sightseers, business travelers, and budget-conscious travelers who prioritize convenience over luxury. While some guests found their rooms to be spacious, many noted the property's aging condition and the urgent need for comprehensive renovations. The hotel receives mixed feedback on its service, with some staff praised for their helpfulness, while others are described as less accommodating. To enhance your stay, it is highly recommended to request a newly renovated room upon booking, as these generally offer a more comfortable and modern experience. Additionally, guests should be prepared for basic amenities and consider bringing their own toiletries and earplugs due to potential noise.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied, with several areas frequently highlighted for improvement. While Wi-Fi is available, many guests reported it to be weak, slow, or unreliable within their rooms, making it difficult to stay connected. A common point of contention is the lack of complimentary drinking water in rooms, requiring guests to purchase it from vending machines in the lobby, which also stock other basic toiletries like toothbrushes and toothpaste. The air conditioning system is frequently mentioned as being noisy or ineffective, struggling to cool rooms adequately, especially during warmer months. Furthermore, the elevators are often described as small, old, and slow, sometimes experiencing issues with key card access. Some rooms are equipped with a coffee maker, but power sockets can be limited and inconveniently placed.

Cleanliness & Room Comfort
The cleanliness and room comfort receive significant mixed feedback, with many guests expressing strong dissatisfaction. A recurring theme is the pervasive odor of cigarettes, mold, or drains, even in non-smoking rooms. Many rooms are described as old and worn-out, featuring dirty carpets, peeling paint, and outdated furniture. The bathrooms are frequently cited for their poor condition, with broken fixtures, clogged drainage, and visible mold on tiles and bathtubs. While some guests found their rooms to be adequately spacious, a considerable number reported them as very small and cramped. Noise levels from traffic, neighboring rooms, and even water pipes are a common complaint, impacting sleep quality. Additionally, many guests found the beds to be uncomfortably hard, with some even feeling the springs.

Dining & Food Quality
Feedback regarding dining and food quality is generally on the less positive side. The breakfast offered is frequently described as simple, limited in variety, and repetitive, with some guests finding the buffet tasteless. The dining area itself is noted by some as being too small, especially during peak hours. However, a significant advantage highlighted by many guests is the hotel's proximity to a wide array of local restaurants and eateries. This allows guests to easily explore diverse culinary options outside the hotel, often opting to dine out rather than relying on the hotel's breakfast offerings.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, making it highly convenient for exploring the city. It is situated within easy walking distance of multiple MTR stations, providing excellent connectivity to various parts of Hong Kong. Numerous bus stops, including those for the airport access bus (A21), are located directly outside or very close to the hotel, simplifying arrival and departure. Guests appreciate being able to walk to major shopping districts, popular restaurants, and iconic attractions such as the Avenue of Stars and Harbour City. This prime position allows guests to immerse themselves in the vibrant urban environment and access public transportation with ease.

Staff & Service
The staff and service at the hotel elicit mixed reviews from guests. Many commend the friendly staff, particularly the housekeeping team and some members of the front desk, for their helpfulness and politeness. The quick check-in and check-out processes are frequently highlighted as positive aspects. Some guests also reported receiving room upgrades or being granted late checkout upon request. However, a notable number of reviews express dissatisfaction with certain front desk personnel, describing them as unaccommodating, rude, or lacking in customer service. There are also consistent reports that housekeeping does not clean rooms daily unless specifically requested, and that staff communication can sometimes be challenging due to language barriers.

Additional Information
Guests should be aware that while some rooms have been newly renovated, many still retain an older aesthetic, and room assignments can vary. A unique aspect of some higher-floor accommodations is that they require guests to take the elevators to the 17th floor and then ascend a flight of stairs to reach their rooms. Some guests have reported discrepancies or unexpected credit card charges after their stay, advising vigilance in monitoring transactions. It is also worth noting that some rooms feature connecting doors, which can occasionally lead to increased noise levels from adjacent guests. The hotel offers luggage storage for convenience, though some guests noted it is only available on the day of checkout.