Metropark Hotel Kowloon

This hotel offers a memorable stay, distinguished by its spacious rooms that provide ample comfort, a notable feature in a bustling city. Its rooftop pool and gym offer a refreshing escape with impressive views, making it a unique urban retreat. The hotel caters well to sightseers and budget-conscious travelers seeking good value, as well as families and couples looking for comfortable accommodations and convenient access to local attractions. While the location is not directly adjacent to MTR stations, the hotel's complimentary shuttle service significantly enhances accessibility. To maximize your experience, guests are advised to utilize the shuttle service and explore the extensive bus routes available directly outside the hotel, and to check the operating hours for the pool and gym to plan their leisure time effectively.

Facilities & Amenities
Guests frequently highlight the hotel's recreational offerings, particularly the rooftop pool which is praised for its pleasant atmosphere and warm water, providing a relaxing spot with good views. The fitness center or gym is also appreciated for being well-equipped, allowing guests to maintain their routines. However, some guests note that the pool closes relatively early in the evening, and the gym opens later in the morning, which can limit usage for those with busy schedules. The hotel provides air purifiers in rooms and corridors, addressing concerns about humidity and air quality. While Wi-Fi is available, some reviews indicate it can be inconsistent or patchy. The elevators are sometimes described as old and can become crowded, especially during peak times. Additionally, vending machines are available for purchasing bottled water and other items.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many appreciating the spacious rooms that are larger than typical for the city, allowing for comfortable movement and luggage handling. The beds are frequently described as comfortable, ensuring a restful sleep, and showers often receive praise for good water pressure. However, the hotel's age is a recurring theme, with mentions of outdated furniture, peeling wallpaper, and dirty or lumpy carpets impacting the overall aesthetic. Some guests reported mould in bathrooms and issues with air conditioning being either too cold or not cool enough, with limited adjustability. Noise from hallways or nearby construction was occasionally noted. Most guests found the bathrooms to be clean, with some appreciating the dry/wet separation.

Dining & Food Quality
The hotel offers various dining options that receive mixed but generally positive feedback. The breakfast buffet is often described as decent, providing good value with a variety of choices, including freshly prepared eggs. The Chinese restaurant within the hotel is commended for its good food quality and the polite demeanor of its staff. Additionally, an on-site cafe is available, offering good coffee and snacks, which many guests find convenient. However, some guests experienced less friendly service from restaurant staff, with a few noting perceived preferential treatment towards local patrons. For guests with specific dietary needs, such as those seeking vegetarian options, the selection at breakfast was sometimes found to be limited.

Location & Accessibility
The hotel's convenient location is a significant advantage, placing guests within easy reach of numerous shops, restaurants, a supermarket, and a 7-Eleven. Bus stops are situated directly in front of the hotel, offering extensive routes to various parts of the city, including popular attractions. A major highlight for many guests is the complimentary shuttle service provided to nearby MTR stations, such as Mong Kok and Langham Place, which helps bridge the walking distance. While some guests find the hotel to be a considerable walk (10-15 minutes) from the nearest MTR stations like Mong Kok, Yau Ma Tei, or Mong Kok East, the shuttle service and accessible bus network largely mitigate this inconvenience, making it a practical base for exploring.

Staff & Service
The hotel staff consistently receive high praise for their friendly and helpful demeanor, contributing significantly to a positive guest experience. Many guests highlight the attentive service provided by the concierge team, who are noted for their efficiency in handling luggage, offering directions, and assisting with taxi translations. The check-in and check-out processes are generally described as quick and efficient. While some guests reported isolated instances of less helpful front desk interactions or language barriers, the overall sentiment is that staff are responsive and willing to assist with requests, including providing additional towels or water when needed. Housekeeping, when requested, is also noted for its promptness and helpfulness.

Additional Information
Guests should be aware of certain hotel policies and amenities that differ from standard expectations. There is no daily room cleaning unless specifically requested by the guest, a policy that some found surprising. Similarly, no free bottled water is provided in the rooms; guests need to purchase it from vending machines or nearby shops. Essential toiletries like toothbrushes and toothpaste are also not complimentary and must be bought. However, the hotel does offer luggage storage services, which many find convenient for early arrivals or late departures. Complimentary slippers are provided in rooms and are noted for their durability. The presence of air purifiers in rooms and corridors is a unique feature. Some guests who used RCI points for their stay expressed disappointment, suggesting it might not be the best value for that exchange.