Trinity Hotel

The hotel offers a highly central location in the heart of the city, making it an ideal base for exploring. Its signature feature is the vibrant rooftop bar, which provides a lively atmosphere and is a popular spot for guests and locals alike, often featuring live music. This makes the hotel particularly well-suited for sightseers and leisure travelers who appreciate being within walking distance of major attractions, diverse dining, and entertainment options. Business travelers also find it highly convenient due to its proximity to the central business district. Guests consistently highlight the friendly and helpful staff, as well as the comfortable beds, contributing to a pleasant stay. However, a recurring theme is noise, particularly for rooms located near the rooftop bar or facing busy streets, which can impact sleep quality. To enhance your stay, consider requesting a room on a lower floor away from the bar if noise is a concern, and be sure to utilize the convenient on-site dining options for a seamless experience.

Facilities & Amenities
The hotel provides several convenient on-site facilities that enhance the guest experience. A popular highlight is the rooftop bar, offering a lively atmosphere and a great spot for evening drinks and socializing. Additionally, an on-site restaurant provides convenient dining options for guests. For those arriving by car, secure parking is available, though it is noted to be tight and limited, requiring early booking. Guests appreciate the presence of a lift for easy access to rooms. In-room amenities include a fridge, kettle for hot beverages, and an iron, providing basic comforts. While most rooms are equipped with a TV, some guests reported issues with channel availability. Free Wi-Fi is generally available, allowing guests to stay connected, though some found it unreliable.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, though many found the rooms to be clean and comfortable. Most guests praise the comfortable beds and good water pressure in the showers, ensuring a restful sleep and refreshing experience. However, some rooms are described as small or compact, which can make it challenging to open full-sized luggage. A significant concern for many guests is noise, stemming from various sources including the rooftop bar (especially for rooms on higher floors), street noise from the busy city center, and sounds from neighboring rooms due to thin walls, including slamming doors and conversations. Some guests also reported cleanliness issues such as dusty surfaces, uncleaned baseboards, or even suspected un-changed bed sheets, while others noted mould or leaking showers in bathrooms. The lack of air conditioning is a common complaint, with only a ceiling fan provided, which some found insufficient in warmer weather.

Dining & Food Quality
The hotel offers convenient dining options on-site, which are generally well-received by guests. The on-site restaurant, often referred to as The Arborist, receives consistent praise for its food quality and pleasant atmosphere, with some guests specifically highlighting the delicious lamb dishes and overall menu. Many guests enjoyed breakfast at the restaurant, finding it to be a good start to their day with satisfying options. The rooftop bar is also a popular spot for evening drinks and offers a selection of food, though some found the drink prices to be on the higher side. The availability of these diverse dining facilities within the hotel is a significant convenience, allowing guests to enjoy meals and socialize without needing to leave the premises, contributing positively to their overall stay and enhancing the overall experience.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, placing guests within easy walking distance of numerous attractions, shops, and a wide array of restaurants and bars. Guests appreciate being able to explore the city center, including areas like Cuba Street and the NZ Museum, without needing transportation. Its proximity to the Interisland ferry and public transport links also adds to its convenience for travelers. Parking is available on-site, which is a significant advantage in a city center, though guests frequently note that the parking garage is very tight and has limited spots, requiring early booking. Access to the parking area can also be challenging, sometimes requiring guests to ring the hotel for entry. Despite these minor inconveniences, the hotel's prime location greatly enhances the overall guest experience, making it an ideal base for exploring the city.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many reviews specifically commend the front desk staff for their warm welcome, efficiency during check-in and check-out, and willingness to provide local recommendations and assistance with various requests. Guests appreciate the staff's proactive approach, such as arranging late check-ins or assisting with parking. Housekeeping service is generally efficient, with some guests noting the thoughtful touch of leaving fresh towels and extra supplies even when declining daily room service. The overall sentiment is that the dedicated and professional staff go above and beyond to ensure guests feel welcome and well-cared for throughout their stay, making a notable difference in their visit.

Additional Information
Guests should be aware of several specific aspects that can impact their stay. The hotel's lift does not have a card scanner for floor access, meaning anyone can access guest floors, which some found to be a security concern, especially given the popular rooftop bar. While the hotel offers a voucher for guests who opt out of daily room servicing, some found that even when requesting service, rooms were not fully made up, with only fresh towels left. Noise from cleaning staff in the mornings was also mentioned as disruptive by some guests. Additionally, some rooms may have a limited view, facing an inner court or concrete wall, which can reduce natural light. The hotel provides earplugs in rooms, acknowledging the potential for noise, which many guests found to be a thoughtful and necessary amenity.