Intercontinental Hotels Wellington By Ihg

This hotel offers a truly memorable stay, distinguished by its exceptional Club Lounge experience and the consistently praised comfortable beds that ensure a restful night. Guests frequently highlight the hotel's prime central location, making it an ideal base for exploring the city's attractions, dining, and shopping on foot. The dedicated and professional staff are a standout feature, contributing significantly to a positive guest experience. This establishment is particularly well-suited for couples seeking a luxurious and convenient getaway, families who appreciate spacious accommodations and engaging activities like the Buzzbee High Tea, and business travelers valuing efficiency and accessibility. To maximize your stay, consider opting for Club Lounge access for exclusive amenities and services, and don't hesitate to consult the highly knowledgeable concierge team for local insights and assistance.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, often described as a 24-hour amenity, though some guests have noted it can be cold or have a slippery floor, and its depth of 1.6 meters may not suit all swimmers. The gym is well-equipped and accessible 24 hours, with recent renovations bringing new equipment, though it has occasionally been temporarily relocated during maintenance. While some guests enjoyed the in-room spa baths, feedback on the communal sauna and hot tub is mixed, with some reporting them as not hot enough, small, or undergoing renovation. The Club Lounge is consistently lauded for its quiet ambiance, stunning harbour views, and excellent food and beverage offerings. The lobby bar is also a relaxing spot, known for its professional service and extensive drink selection.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean, immaculately presented, and well-maintained, contributing to a pleasant stay. Many rooms are described as spacious and well-appointed, often featuring desirable harbour views or city vistas. The beds receive widespread acclaim for their exceptional comfort, often likened to sleeping on a cloud, though a few guests found them too soft. Bathrooms are typically large, clean, and modern, with some boasting luxurious spa baths or spacious showers with both overhead and handheld fixtures. While most guests report quiet rooms, some have noted occasional street noise or elevator noise. In-room amenities like robes, slippers, and high-quality toiletries are appreciated. However, some older rooms show signs of wear, with dated furniture, stained carpets, or issues with the coffee maker or television functionality.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive high praise for their extensive variety and excellent quality. Guests appreciate the wide selection of fresh and delicious options, including hot dishes, omelettes made to order, fresh fruits, and various jams. While the food itself is consistently good, some guests have experienced inconsistencies with breakfast service, such as slow coffee delivery or inattentive staff. The hotel's restaurant offers a high-quality dining experience with well-prepared and presented meals. The lobby bar is a popular spot for drinks, known for its professional service. The unique Buzzbee High Tea is a highlight for many, especially families, noted for its delicious and beautifully presented treats, though a few found the quality inconsistent. Room service is generally described as fast, professional, and offering good food, despite some comments on portion sizes.

Location & Accessibility
The hotel boasts an unbeatable central location, placing guests within easy walking distance of numerous attractions, including the waterfront, Te Papa museum, various shops, cafes, and restaurants. Its proximity to the cable car entrance provides convenient access to the botanical gardens and other city areas. Public transportation options are readily available, making it easy to explore further afield. For those arriving by car, valet parking is offered and is highly recommended for its efficiency and convenience, though some guests find it expensive. Self-parking is also available in an accessible car park directly under the hotel. The hotel's prime position ensures that guests can effortlessly immerse themselves in the city's vibrant atmosphere.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, professionalism, and attentiveness. The concierge team is frequently highlighted as outstanding, providing invaluable assistance with local recommendations, transportation arrangements, and luggage handling, often remembering guests by name. The check-in and check-out processes are generally described as quick, seamless, and welcoming, though a few guests reported initial issues with room readiness or booking discrepancies. Staff across all departments, including housekeeping and restaurant servers, are commended for their helpfulness and dedication to providing excellent service. The Club Lounge staff are particularly noted for their warm, personalized service and attention to detail, significantly enhancing the guest experience.

Additional Information
Guests should be aware that the hotel occasionally undergoes renovations, which can impact the availability of facilities like the pool and gym, sometimes requiring guests to use off-site alternatives. While the hotel endeavors to inform guests, some have expressed disappointment when these details were not fully disclosed prior to arrival. The hotel offers rewards program benefits for loyal members, including potential room upgrades. Some guests have noted that the windows can be opened, a feature appreciated for fresh air, though it has raised safety concerns for families with small children. There have been isolated reports of issues with mini-bar charges or the absence of hot water, which the hotel typically addresses upon notification.