Sheraton Hong Kong Tung Chung Hotel

The hotel's prime location near the airport and a major transit hub is a significant draw, making it ideal for transit travelers and those exploring the wider region. Guests consistently highlight the spacious and comfortable rooms, often featuring impressive views, as a key strength. The attentive and friendly staff also receive frequent praise, contributing to a welcoming atmosphere. The hotel's convenient shuttle service to both the airport and the MTR station is a standout feature, greatly enhancing accessibility for all guests. The diverse and high-quality breakfast buffet is another recurring positive, offering a wide array of options. For families, the hotel's proximity to attractions like Disneyland and its comfortable accommodations are particularly appealing. To maximize your stay, consider utilizing the efficient shuttle services and exploring the various dining options available both within and near the hotel.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. The swimming pool is generally praised, though some guests noted it could be crowded during peak seasons or that the "heated" pool felt cold. The fitness center is consistently described as well-equipped and modern, often including a sauna and steam room, providing ample opportunities for relaxation and exercise. Guests appreciate the availability of purified water dispensers on each floor, promoting an ecologically conscious approach and allowing for easy refills of provided water flasks. The Executive Lounge is highly valued by members, offering a pleasant atmosphere and a good selection of evening snacks and beverages. Additional conveniences include vending machines and a kids' playroom, which is particularly popular with families. While some guests wished for a microwave in the rooms, the overall sentiment towards the hotel's amenities is very positive.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless and well-maintained. The beds are frequently highlighted as extremely comfortable, ensuring a restful night's sleep, often complemented by fluffy pillows. Rooms are generally noted for their spaciousness, a welcome feature compared to typical city hotels, and many offer beautiful views of the sea or airport. The bathrooms are described as very clean, well-designed, and often spa-like, with some featuring spacious showers and ample storage. In-room amenities such as Nespresso machines, tea and coffee stations, and hot water dispensers are appreciated. While most guests find the rooms quiet, some have reported noise from ongoing construction outside or from the hallway, though the hotel often makes efforts to mitigate this. The temperature control in the rooms is highly responsive, ensuring a comfortable environment regardless of external weather conditions.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim for its variety and quality, offering a diverse selection of Western, local, and Indian dishes, including omelets, dim sum, and fresh juices. Many guests highlight the delicious food options and the attentive service from the restaurant staff during breakfast. Beyond breakfast, the hotel features several restaurants on-site, including a highly-rated Chinese restaurant and a rooftop restaurant offering excellent food and views. The in-room dining service is also frequently praised for its quality and diverse menu. While some guests found the buffet offerings to be good but not exceptional, and a few noted that restaurant prices could be high, the overall feedback on food quality is positive, with many recommending the dining experiences. The Executive Lounge also provides a good selection of evening snacks and appetizers, including fresh sushi and wines.

Location & Accessibility
The hotel's location is highly convenient, especially for transit travelers due to its close proximity to the airport. A major highlight is the complimentary shuttle service that runs frequently to both the airport and the Tung Chung MTR station, providing easy access to the city center, Disneyland, and other attractions. Guests appreciate the ability to reach Disneyland with ease via the MTR or a short taxi ride. The hotel is also well-situated for exploring Lantau Island, with attractions like the cable car and a large outlet mall near the MTR station. While some guests noted the area can be quiet and a bit removed from the bustling city, the efficient shuttle service largely mitigates this. There are also several restaurants, a 7-Eleven, and a laundromat conveniently located just across the street from the hotel entrance. Parking is available, though some guests found it to be expensive.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by front desk staff, who are often commended for their efficiency during check-in and their willingness to assist with various requests, including room upgrades and travel information. Housekeeping staff are noted for their thoroughness and attention to detail, ensuring rooms are impeccably clean. The Executive Lounge team is particularly lauded for their personalized and warm service, making guests feel valued. Many reviews mention specific instances of staff going above and beyond, such as assisting with luggage, providing local recommendations, or accommodating late check-out requests. The overall sentiment is that the staff contribute significantly to a welcoming and positive guest experience, making many guests feel a sense of "home away from home."

Additional Information
Guests should be aware that while the hotel is generally quiet, there is ongoing construction in the vicinity, which some guests noted could lead to noise during the day. The hotel provides adapters for international travelers, a thoughtful touch. For those with children, a dedicated kids' playroom is available, and staff are noted for their efforts to keep it clean and organized. The hotel has a pet-friendly policy, though specific details on amenities for pets are not widely mentioned. Some guests, particularly those with loyalty program memberships, appreciate the rewards program benefits, which can include room upgrades. The hotel also offers laundry services, and there is a convenient laundromat directly across the street. While the hotel aims for an eco-conscious approach with water dispensers, some guests noted a lack of complimentary bottled water in rooms, which is a point of mixed feedback.