Astelia Apartment Hotel

This hotel is highly regarded for its central location and spacious, well-equipped apartments, making it a popular choice for various travelers. Its signature feature is the combination of convenient city access with the comfort and utility of apartment-style living, including in-room kitchenettes and washing machines. The hotel is particularly well-suited for sightseers and business travelers who value proximity to key attractions and the central business district. Families appreciate the generous room sizes and laundry facilities, while couples can enjoy a comfortable base for exploring the city. To enhance your stay, guests recommend being aware of the reception hours and noting that parking is conveniently located across the street.

Facilities & Amenities
Guests frequently praise the comprehensive in-room kitchenettes, which are well-equipped for self-catering, often including a stove top, microwave, and refrigerator. The presence of a washing machine/dryer in the room is a significant convenience, especially for longer stays, though some guests report issues with the dryer function. Many rooms also feature a Nespresso machine and a selection of locally sourced teas, adding a thoughtful touch. While the hotel does not offer air conditioning, some rooms have sliding doors or windows that can be opened for airflow, and fans are sometimes provided. Free Wi-Fi is available, though some guests experienced intermittent or slow connections.

Cleanliness & Room Comfort
The rooms are generally described as clean and tidy, with many guests highlighting their spaciousness. While some guests found the beds comfortable and conducive to a good night's sleep, others reported issues with mattresses being too soft, springy, or having a dip, suggesting a need for replacement in some units. Noise levels receive mixed feedback; despite the central location, many rooms are noted as quiet, but some guests experienced street noise, building creaks, or noise from neighboring rooms. The bathrooms are frequently mentioned as being quite small or cramped, especially with the inclusion of the washing machine. The lack of air conditioning means rooms can become warm or hot, particularly during warmer periods.

Dining & Food Quality
The hotel primarily caters to guests who prefer self-catering, with well-equipped kitchenettes in each apartment allowing for meal preparation. Guests appreciate the convenience of having a Raglan Roast coffee shop right next door, providing easy access to quality coffee. The in-room provision of Nespresso machines and a selection of teas is also a welcome amenity for those who enjoy hot beverages in their room. While there is no extensive on-site restaurant, the hotel's central location means there are numerous cafes, restaurants, and a food court within easy walking distance, offering a wide variety of dining options.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many popular attractions. It is conveniently situated near the CBD, Cuba Street, various cafes and restaurants, the TSB Arena, and the waterfront. Public transportation, including the airport bus stop, is also easily accessible. For guests traveling by car, parking is available across the road at a nearby garage, with the hotel offering a discounted rate. This central position makes it an ideal base for exploring the city on foot.

Staff & Service
The staff at the hotel receive high praise for being friendly, helpful, and professional. Guests frequently commend their attentiveness and willingness to assist with various requests, from providing extra supplies to sorting out parking. The check-in process is generally described as efficient, even for after-hours arrivals, with clear instructions provided. However, some guests noted that reception hours can be limited, which occasionally led to minor inconveniences for those needing immediate assistance or additional services like room servicing, which is typically only provided after a seven-night stay.

Additional Information
Guests should be aware that while the in-room washer/dryer combo is a valuable amenity, some units have been reported to have issues with the drying function, often leaving clothes still wet after long cycles. The hotel generally maintains a quiet policy after 10 PM, which is appreciated by many guests. Some reviews mention that certain rooms or furnishings appear a bit tired or in need of upgrades, such as paintwork or carpets, though overall cleanliness is maintained. The Wi-Fi connection can be inconsistent, with some guests experiencing intermittent service or slow speeds.