Kew Green Hotel Wanchai Hong Kong

The hotel offers a highly convenient urban base, distinguished by its prime location in Wan Chai, providing exceptional access to public transport and local attractions. Its spacious rooms, a notable feature for Hong Kong, contribute significantly to guest comfort. The hotel is particularly well-suited for business travelers due to its proximity to the Exhibition Center, and for sightseers and families eager to explore the city's vibrant districts. Couples also find it an appealing choice for a central and comfortable stay. Guests frequently commend the friendly and accommodating staff who enhance the overall experience. While the hotel's own dining options receive mixed reviews, guests are advised to explore the abundant and diverse local eateries within easy walking distance for a more satisfying culinary experience. Additionally, given Hong Kong's humidity, utilizing the in-room dehumidifier, often provided, can greatly improve comfort.

Facilities & Amenities
Guests generally appreciate the hotel's modern lobby design, which creates a welcoming first impression, and some enjoy the complimentary welcome drinks offered upon arrival. Many rooms are equipped with helpful amenities such as dehumidifiers, which are particularly beneficial in Hong Kong's humid climate, and some include USB charging ports and air purifiers. The hotel features a fitness center, though it is described as small and basic, offering two treadmills, an exercise bike, and light weights. While the elevators are generally quick and spacious, guests should note there are a few steps leading to the elevator lobby, which can be inconvenient with heavy luggage or strollers. Free Wi-Fi is available, ensuring guests can stay connected. However, some guests have experienced issues with an outdated room card system affecting elevator access and have noted that the TV channels are limited, with few English options.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests find the rooms to be spacious for Hong Kong standards, offering comfortable beds and generally quiet environments due to effective soundproofing, even when facing the main road. Some rooms are noted to have good storage space. However, a significant number of reviews highlight issues with housekeeping consistency, citing instances of ignored requests, uncleaned areas like toilets, and even the presence of cockroaches. Recurring complaints mention smelly rooms, often described as moldy, damp, or musty, particularly in older sections or lower floors, with windows that cannot be opened. While some praise good shower pressure, others report low water pressure or issues with the shower head and inconsistent hot water. The air conditioning system is frequently mentioned as problematic, being unresponsive, noisy, or ineffective, leading to uncomfortable room temperatures.

Dining & Food Quality
Feedback regarding the hotel's internal dining options is predominantly negative, with many guests expressing disappointment. The breakfast service, when available, is frequently described as not meeting a four-star standard, being plain, slow, and a "disaster" following renovations. Several reviews indicate that the hotel's restaurant and room service were unavailable or undergoing renovation during their stay, limiting on-site dining choices. Consequently, most guests recommend exploring the extensive array of local food options and restaurants located within easy walking distance of the hotel. These nearby establishments offer a far superior and more diverse culinary experience, ranging from casual eateries to popular bakeries and cafes, making up for the hotel's shortcomings in this area.

Location & Accessibility
The hotel's central location in Wan Chai is consistently highlighted as a major advantage, making it highly convenient for exploring Hong Kong. It is situated within a short 3-5 minute walk to the Wan Chai MTR station, providing excellent connectivity across the city. Guests also appreciate the direct access to the airport bus (A11), which stops almost directly in front of the hotel, simplifying arrivals and departures. Proximity to tram and bus stops further enhances public transport options. The hotel is within easy walking distance of key attractions such as the Exhibition Center, Pacific Place, and the Star Ferry terminal, as well as numerous restaurants, bars, shops, and convenience stores. While the location is generally safe, some guests note minor inconvenience in hailing a taxi directly outside the hotel.

Staff & Service
The hotel staff consistently receives high praise for their attentiveness, helpfulness, and friendly demeanor. Guests frequently commend their professionalism and accommodating nature, particularly highlighting their willingness to facilitate early check-ins and room upgrades when possible. The check-in and check-out processes are generally described as quick and efficient. Staff members are noted for being responsive to guest requests, such as providing extra amenities or assisting with luggage, and many are multi-lingual, enhancing communication. Their proactive approach in offering local recommendations for dining and sightseeing significantly contributes to a positive guest experience. Overall, the staff's dedication to providing excellent customer service is a recurring theme, making guests feel welcomed and valued throughout their stay.

Additional Information
Guests should be aware of a few specific details to enhance their stay. While the hotel is designated as non-smoking, some reviews indicate that this policy is not always strictly enforced, with occasional reports of guests smoking in rooms or common areas. Regarding in-room amenities, some guests note that bottled water is not always complimentary or that toiletries like toothbrushes and toothpaste are not provided free of charge, though they can often be purchased at the front desk or nearby stores. A unique feature mentioned is the availability of a ladies-only floor, which some female travelers appreciate for added comfort and security. The hotel is generally described as an older building, and while efforts are made to maintain it, some areas may show signs of age.