Intercontinental Hotels Doha - The City By Ihg

The hotel is highly regarded for its exceptional service, which consistently leaves guests feeling welcomed and valued. Its signature feature is the dedicated and attentive staff, particularly noted in the Club Lounge, who go above and beyond to ensure a memorable stay. Guests frequently highlight the spacious rooms and suites, offering ample comfort and often stunning city views. The hotel's central location in West Bay makes it an excellent choice for business travelers seeking convenience and sightseers looking to explore the city's attractions. Couples appreciate the luxurious ambiance and personalized attention, while families benefit from the generous room sizes. To maximize your experience, consider utilizing the exclusive Club Lounge for its enhanced offerings and be prepared for a truly personalized level of hospitality from the moment you arrive.

Facilities & Amenities
The hotel offers a range of impressive facilities designed to enhance guest comfort and relaxation. The Club Lounge, situated on the 45th floor, is a standout feature, providing an exclusive and inviting atmosphere with breathtaking city views. Guests consistently praise the professionalism and attentiveness of the team managing this space. For wellness, the hotel boasts a well-equipped gym that also offers panoramic views, allowing guests to work out while enjoying the cityscape. A rooftop pool provides a unique swimming experience, though some guests have noted the water can be cold or the space can feel crowded. Additionally, guests can unwind in the sauna, steam room, and hot tub. The availability of reliable Wi-Fi throughout the property is also a consistent positive.

Cleanliness & Room Comfort
Guests frequently commend the cleanliness and comfort of the accommodations. The spacious rooms and suites are a recurring highlight, often featuring generous layouts that provide ample space for relaxation. Many reviews mention the comfortable beds and the overall well-maintained condition of the rooms. The bathrooms are generally described as large and well-appointed. While most guests report a pleasant experience, some have noted issues such as a lingering cigarette smell in certain suites, which can be a concern for non-smokers or those with sensitivities. A few guests also mentioned minor maintenance issues like dusty windows or doors that did not automatically close, requiring manual effort. Despite these isolated comments, the general consensus points to a high standard of room comfort and upkeep, often complemented by appealing city views.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast service. Guests consistently describe the breakfast buffet as excellent, offering a wide variety of selections that cater to diverse tastes. The food quality is frequently highlighted, with many appreciating the delicious and authentic cuisine available, especially at The Square restaurant and the Asian Kitchen. The Club Lounge also provides extensive and high-quality food and beverage options throughout the day, including snacks, canapés, and drinks, which many guests find to be a significant benefit. While the overall feedback is positive, some guests have experienced slow coffee service during busy periods or found the half-board buffet options to be somewhat limited or crowded, particularly during peak times.

Location & Accessibility
The hotel's central location in West Bay is a significant advantage for guests, offering convenient access to various points of interest. It is situated within easy walking distance of major shopping destinations such as the City Center Mall and the Gate Mall, providing numerous dining and retail options. The proximity to the DECC metro station also makes it easy for guests to navigate the city and reach other areas efficiently, including the airport. Many guests appreciate the strategic positioning, noting that it allows for quick and easy Uber access to attractions and events across Doha. This prime location is consistently cited as a key factor contributing to a positive and convenient stay, whether for business or leisure, making exploration of the city straightforward and enjoyable for all visitors.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise from guests, standing out as a major highlight of their stay. Reviewers frequently describe the team as exceptionally friendly staff, attentive service, and professional, creating a welcoming and personalized atmosphere. The quick check-in process is often mentioned, contributing to a smooth arrival experience. Guests appreciate the dedication of the housekeeping team in maintaining clean and tidy rooms daily. Specific mentions include the helpfulness of concierge staff in providing guidance and recommendations, and the efficiency of valet service. The staff's willingness to go above and beyond, anticipating needs and ensuring guest satisfaction, is a recurring theme, making many guests feel like valued members of the hotel family.

Additional Information
Guests should be aware of certain aspects that can impact their stay. While the hotel generally offers a smooth check-in process, some guests have reported significant delays, particularly during peak times, which can be frustrating upon arrival. The minibar policy has also been a point of contention for some, with instances of minibars being blocked or requiring a substantial deposit, which can be inconvenient. For those traveling during the Ramadan period, it is important to note that certain services, particularly in the Club Lounge, may be altered, with reduced food and beverage offerings and no alcohol availability. On a positive note, many guests, especially loyal patrons, have highlighted receiving generous suite upgrades, enhancing their overall experience with more spacious and luxurious accommodations.