West Edmonton Mall Inn

This hotel is primarily distinguished by its exceptional proximity to West Edmonton Mall, serving as its signature feature and a major draw for guests. Its location directly across the street from the mall makes it an ideal choice for families and shoppers looking for convenient access to attractions and retail without the higher cost of on-site mall hotels. While many guests appreciate the value offered, particularly through bundled attraction passes, feedback on room condition and certain aspects of cleanliness is mixed. The hotel caters well to those prioritizing location and affordability over luxury amenities. To ensure a smooth stay, guests are advised to confirm the specific terms of any West Edmonton Mall attraction passes upon booking and to manage expectations regarding the age and maintenance of the rooms.

Facilities & Amenities
Guest experiences with the hotel's facilities and amenities are varied. The Wi-Fi connectivity receives mixed reviews, with many reporting it to be unreliable or slow, often relying on the mall's signal. Parking is frequently cited as an issue, with limited on-site spaces often leading to guests needing to use overflow lots or pay for underground options, and some expressing concerns about security in the parking area. The single elevator is often described as slow, busy, and occasionally out of service, causing inconvenience. Many rooms lack a fridge or microwave, though a communal microwave is available on the third floor. Guests frequently note the hotel's age, with general wear and tear visible in common areas. A significant number of reviews highlight poor soundproofing, leading to disturbances from neighboring rooms and hallways.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably inconsistent. While many guests report their rooms to be clean and tidy, a substantial number describe issues such as stained bedding, hair on sheets, and general dirtiness, even after requesting cleaning. The overall room condition is frequently criticized as outdated and in need of significant upgrades, with common complaints including mold in bathrooms, broken fixtures like showerheads and toilets, and limited counter space. Despite these issues, many guests find the beds to be comfortable, contributing to a restful sleep. However, noise levels from adjacent rooms, hallways, and outside are a recurring negative theme, impacting the overall comfort of the stay.

Dining & Food Quality
The complimentary breakfast offered by the hotel garners largely mixed to negative feedback. Most guests describe it as basic and limited, often lacking variety and hot options. Common complaints include a crowded and small breakfast room, insufficient seating, and items running out quickly. The selection typically includes pancakes, toast, cereal, and hard-boiled eggs, with many guests wishing for more protein options, fresh fruit, or pastries. While some find it adequate for a quick start to the day, many opt to dine elsewhere due to the perceived low quality and lack of choice, indicating it does not significantly enhance the guest experience.

Location & Accessibility
The hotel's central location is overwhelmingly its strongest asset, positioned directly across the street from West Edmonton Mall. This allows for extremely convenient walking distance access to the mall's attractions, shopping, and dining, making it a prime choice for visitors focused on the mall experience. The hotel is also well-situated for public transit, providing easy connections to other parts of the city. However, the surrounding area receives mixed reviews, with some guests expressing concerns about safety and the presence of homeless individuals, particularly around the parking facilities, which can be limited and occasionally lead to vehicle incidents.

Staff & Service
The staff at the hotel receive mixed reviews regarding their friendliness and helpfulness. Many guests praise individual staff members for being accommodating and professional, contributing positively to their stay. However, a significant number of reviews describe instances of unhelpful or rude interactions, particularly at the front desk. The check-in and check-out processes are frequently reported as slow and understaffed, leading to long wait times. Housekeeping service is inconsistent, with some guests noting missed cleanings or a lack of replenished supplies like towels and toiletries. Furthermore, several guests report highly negative experiences with the lost and found process, citing uncooperative staff and difficulties retrieving forgotten items.

Additional Information
A prominent theme in guest feedback revolves around the WEM attraction passes and promotional packages. While these offers are a major draw, many guests report issues with false advertising or unexpected eligibility restrictions, particularly if booked through third-party sites, leading to frustration and additional costs. The hotel is undergoing ongoing renovations, which some guests appreciate as a sign of improvement, but others report disturbances from noise and construction-related fumes. The hotel maintains a pet policy, allowing guests to bring animals for an additional fee. However, security concerns, including vehicle break-ins in the parking lot and general safety in the immediate vicinity, are frequently mentioned by guests, impacting their overall sense of well-being during their stay.