Holiday Inn Express & Suites Edmonton North By Ihg

This hotel is frequently praised for its exceptionally comfortable beds and the consistently friendly and helpful staff, creating a welcoming atmosphere for guests. A signature feature is the hotel's commitment to providing a great complimentary breakfast, which is a significant highlight for many. It is an ideal choice for families due to the popular indoor pool and the variety of breakfast options catering to children. Business travelers and those seeking a reliable, comfortable stay also find it suitable, appreciating the clean rooms and attentive service. To enhance your experience, consider requesting a room on the side of the hotel away from the train tracks if you are a light sleeper, as noise can be an issue for some. Additionally, it's advisable to inquire about the hot tub's operational status upon arrival if it's a key amenity for your stay.

Facilities & Amenities
The hotel offers an indoor pool and a hot tub, which are popular amenities, especially among families. However, feedback on the hot tub is mixed, with some guests reporting it being out of order, crowded, or having cleanliness issues, while others found it enjoyable when available. The Wi-Fi service receives varied comments; most guests find it functional, though some experienced frequent disconnections or slow speeds. While a fitness center is available, it is not frequently mentioned in reviews. The hotel also provides ice machines and vending machines for guest convenience. Some guests noted issues with the elevator, describing it as slow or small, and there were reports of one being out of order, impacting accessibility within the building.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and the exceptional comfort of its beds, often describing them as very comfortable with quality linens, ensuring a restful sleep. Many rooms are noted for being spacious and well-appointed, with some featuring a jetted tub that enhances the stay, though one guest reported cleanliness issues with it. The bathrooms are generally clean and updated, but some guests found the toilets to be unusually low. Noise levels are a significant point of mixed feedback; while some rooms are described as quiet, many guests reported considerable noise from nearby train tracks, as well as occasional hallway noise from other guests. In-room amenities typically include a coffee maker, mini-fridge, and microwave, though TV functionality for streaming was sometimes an issue. Some older carpets were noted as needing updates.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently receiving high praise for its variety and quality. Reviewers frequently mention the extensive options, including hot items like eggs, sausages, and bacon, alongside fresh fruit, yogurt, cereals, and baked goods such as cinnamon buns and pancakes. The breakfast area is described as well-stocked and regularly replenished, with attentive staff ensuring a pleasant dining experience. Many guests appreciate the availability of gluten-free breakfast options, which is a significant plus. While the hotel does not have an on-site restaurant for dinner, some guests noted the proximity to external dining options, though one nearby establishment received negative feedback regarding its service and food.

Location & Accessibility
The hotel's convenient location is frequently highlighted, placing guests within easy reach of various restaurants, shopping facilities, and major stores like Costco and Superstore. It offers ample free parking, which is a significant advantage for many travelers. The proximity to the LRT station provides good access to other parts of the city, including event venues. However, a recurring concern is the hotel's close proximity to train tracks, leading to considerable noise from passing trains throughout the night, which can be disruptive for light sleepers. While the location is convenient, some guests expressed concerns about the perceived safety of the surrounding neighborhood, with a few reporting vehicle break-ins in the parking lot.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and accommodating nature. Guests frequently commend the team for their warm greetings and willingness to assist with various requests, from providing extra towels and pillows to resolving booking issues. The check-in process is generally described as quick and smooth, though some guests experienced wait times or issues with elite member recognition. Housekeeping staff are often praised for their efficiency and attention to detail, ensuring rooms are clean and well-maintained. Specific instances of staff going above and beyond, such as assisting with unexpected vehicle issues or helping with bedding changes during emergencies, are highlighted, reinforcing the perception of excellent customer service.

Additional Information
Guests should be aware of the hotel's deposit policy, which typically ranges from $100 to $300, taken at check-in. While this is standard practice, a notable number of guests reported significant delays or issues with the deposit refund process upon checkout, sometimes requiring multiple follow-ups or waiting for management approval. There are also warnings from guests about potential cleaning fees that may be charged if rooms are perceived to be left in an unsatisfactory condition. The hotel's pet policy appears to be inconsistent, with some guests stating it is not pet-friendly while others mention it is. While the hotel aims for a quiet environment, some guests noted a lack of enforcement of quiet hours, leading to occasional disturbances from other guests in hallways. It is advisable to clarify specific policies upon booking to avoid surprises.