Horizon Manor Hotel

The hotel's signature feature is its prime location near major attractions like Souq Waqif, the Corniche, and the Museum of Islamic Art, offering captivating city and sea views from higher floors. However, it is predominantly characterized by its vibrant nightlife, hosting multiple clubs that create a lively atmosphere but also significant noise. This makes the hotel particularly appealing to party-goers and solo travelers seeking entertainment, or business travelers and those on short transit stays who primarily need a place to rest. While many guests commend the friendly and helpful staff and the spacious rooms, there are notable concerns regarding cleanliness and the pervasive noise from the clubs, rendering it largely unsuitable for families or those desiring a quiet retreat. To ensure a more comfortable stay, guests sensitive to noise should request a room on a higher floor and away from the club areas, and it is advisable to confirm all room amenities upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The swimming pool, located on the rooftop, is often praised for its refreshing qualities and views, but many guests report it being closed for maintenance or having issues with cleanliness and accessibility, requiring specific elevators and often being unusable. The fitness center or gym is available, but some find its equipment inadequate or partially broken. A significant recurring issue is the hotel's elevators, which are frequently described as crowded, slow, and shared by both hotel guests and club patrons, leading to long waits and uncomfortable experiences. Security measures include an X-ray scan for luggage upon entry. However, some guests note that the telephone in their room was not working, and despite requests, an advertised airport shuttle was not provided. The pervasive smoke smell throughout the hotel and in rooms is also a concern, with reports of no truly non-smoking rooms available.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as spacious, cozy, and generally clean, with some praising the comfortable beds and high-quality linens that ensure a restful sleep. However, a significant number of reviews highlight issues such as dirty carpets with visible stains, stained bed runners, and yellowish pillowcases, raising concerns about overall hygiene. Some rooms also suffer from dirty windows, obscuring views. A major point of contention is the pervasive smoke smell that permeates hallways and even rooms, making it uncomfortable for non-smokers. In-room amenities are sometimes lacking, with reports of only one towel provided for multiple guests, and a scarcity of toiletries. While some rooms are described as calm, the most frequent complaint is the excessive noise levels from the hotel's nightclubs, with loud music and disturbances often continuing until the early morning hours, making it difficult to sleep, especially for those on lower floors.

Dining & Food Quality
The hotel's dining experience receives mixed reviews, with a strong focus on breakfast. Many guests praise the breakfast as delicious, excellent, and offering a wide variety of options in a buffet style, with some highlighting the continental items and the captivating views from the restaurant. However, some guests report issues with the food quality, specifically mentioning cold food items even early in the morning. There are also conflicting reports about the availability of breakfast, with some guests stating the restaurant was closed in the morning or that breakfast was not provided as described. Room service is frequently criticized for being unresponsive, very late, or not answering calls at all. While the hotel hosts numerous bars and nightclubs that offer food and beverages, the primary feedback revolves around the entertainment aspect rather than the culinary experience. Some specific staff members in the dining areas receive commendation for their attentive service.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, placing guests within easy walking distance of key attractions. It is conveniently situated near Souq Waqif, the Corniche with its scenic sea views, and the Museum of Islamic Art. Guests also appreciate its proximity to various shopping and dining options and the metro station, making exploration of the city highly accessible. Furthermore, the hotel is a short 10-20 minute taxi ride from the airport, making it a practical choice for transit stays. However, accessibility by car presents significant challenges, as parking is a major recurring complaint. Guests frequently report a severe lack of available parking spaces, describing existing options as narrow and difficult to navigate. The hotel's entrance is also noted as potentially dangerous due to traffic, and ongoing construction in the surrounding area can further complicate access. The presence of large crowds outside due to the hotel's nightlife also impacts the sense of comfort and ease of movement.

Staff & Service
Feedback on staff and service is highly polarized. Many guests commend the friendly, helpful, and welcoming staff, particularly highlighting the reception team, housekeeping, and F&B personnel for their attentiveness and quick responses. Some describe the staff as professional and eager to assist, contributing to a comfortable stay. However, a significant number of reviews detail negative experiences, citing unprofessional, rude, or indifferent staff members, including some at the reception, security, and management. The check-in and check-out process is a frequent point of frustration, often described as chaotic, slow, and involving long delays, with some guests waiting up to an hour. Issues such as staff being overwhelmed, a lack of available managers, and a requirement for a cash deposit or passport during check-in also contribute to negative impressions. While housekeeping is generally praised for tidiness, some guests report inconsistencies with linen changes and towel provision. The security staff also receives mixed reviews, with some finding them helpful, while others describe them as aggressive or overbearing.

Additional Information
Guests should be aware that the hotel functions more as an entertainment hub than a traditional hotel, primarily hosting multiple nightclubs and bars. This environment attracts a significant crowd of bar visitors, leading to a lively but often chaotic atmosphere, particularly in the evenings and late nights. The hotel maintains a strong security presence, with numerous bouncers managing entrances and elevators, which some guests find reassuring while others perceive it as indicative of an unsafe environment. Many reviews suggest the hotel is not suitable for families or those seeking a quiet, relaxing stay, often describing it as more appropriate for solo travelers or those specifically looking for nightlife. Some guests report issues with the hotel's advertised star rating being misleading, feeling it falls short of a 4-star standard. Additionally, guests have noted that a cash deposit is often required upon check-in, and in some cases, a physical QID is needed for partners, as digital applications are not accepted. There are also mentions of frequent fire alarms and ongoing construction outside the hotel, which can contribute to disturbances.