Bolton Hotel

This hotel stands out for its spacious, apartment-style accommodations, many featuring kitchenettes and in-room laundry facilities, providing a comfortable and convenient stay. Its central location near the city's key attractions, yet on a quiet street, makes it an ideal choice for a variety of travelers. Families appreciate the ample space and self-catering options, while business travelers benefit from the quiet environment and proximity to the central business district. Couples and sightseers find the hotel's amenities and walkability perfect for a relaxing and explorative getaway. To enhance your experience, consider requesting a room with a park view for a serene outlook, and take full advantage of the hotel's excellent wellness facilities for relaxation after a day of exploring.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive wellness offerings, including a well-maintained lap pool, sauna, spa, and gym, which are highlighted as excellent for relaxation and exercise. Many rooms are equipped with convenient kitchenettes that include full cooking facilities like ovens, dishwashers, and crockery, making longer stays more comfortable. A significant number of guests also value the in-room washer/dryer, finding it incredibly useful for extended trips. While the minibar is noted for being well-stocked, some guests experienced issues with missing menus or unexpected charges. The concierge desk receives high commendation for its outstanding and helpful service. Feedback on Wi-Fi is mixed, with some guests reporting slow or unreliable connections, while others found the air conditioning effective, though a few noted issues with its cooling capacity.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. The spacious rooms and suites are a consistent highlight, often featuring separate living areas that enhance comfort. Most guests report comfortable beds and quality linens, ensuring a restful sleep, though a few found beds too soft. Quiet rooms are frequently mentioned, especially those facing the park or on higher floors, contributing to a peaceful atmosphere. While many guests appreciate the beautiful and well-appointed decor, some note that the room condition shows signs of wear, such as chipped paint or peeling wallpaper, suggesting a need for updates in certain areas. The bathroom facilities are generally good, with some offering generous space, but a few guests found counter space limited or noted minor maintenance issues like mold or shower door problems.

Dining & Food Quality
Feedback on the breakfast experience is varied; many guests found it good, with a decent selection and quality products, while others described it as underwhelming, overpriced, or lacking variety, particularly regarding coffee options. The hotel's restaurant receives strong positive reviews for dinner, with guests frequently praising the delicious meals, exceptional quality, and well-prepared dishes, including excellent steaks. However, some found the dining experience expensive or noted that the service tempo could be too fast. Room service is consistently commended for being quick, efficient, and offering high-quality, tasty food. The bar and lobby coffee offerings are also mentioned, with some guests finding the coffee overpriced or the selection limited.

Location & Accessibility
The hotel's central location is a major draw, placing guests within easy walking distance of key attractions such as Parliament, the central business district, various shops, and restaurants. Its proximity to the waterfront, Botanical Gardens, and the Cable Car makes it highly convenient for sightseeing. Guests appreciate the walkability to many popular areas and the ease of access to public transportation, including the train station. Valet parking is available and generally efficient, though guests advise booking in advance due to limited spaces and potential high costs. Despite its central position, the hotel is often described as being on a quiet street, contributing to a peaceful stay. The hotel is also noted for its wheelchair friendly design, offering good accessibility for guests with mobility needs.

Staff & Service
The hotel's friendly staff consistently receives high praise for their professionalism, helpfulness, and attentive service, with many guests highlighting their willingness to go above and beyond. The quick check-in and efficient check-out processes are frequently mentioned as smooth, though a few guests noted strict adherence to check-in times. The concierge service is particularly singled out as outstanding and highly resourceful. The valet service staff are also commended for their efficiency and pleasant demeanor. While housekeeping is generally described as thorough and tidy, some isolated instances of missed details or miscommunication regarding late check-outs have been reported. Overall, the staff's commitment to providing excellent service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Guests offer mixed opinions on the hotel's overall condition, with some describing it as modern and well-appointed, while others note signs of wear and a somewhat dated appearance in certain areas. Rooms offer diverse views, ranging from serene parkland (including a cemetery) to the city's high-rise buildings. The convenience of in-room laundry facilities is particularly valued by guests on longer trips, making it easier to manage packing. There is ongoing construction outside the hotel, which guests should be aware of. For those with electric vehicles, EV charging is available. Some guests have expressed disappointment with a recent change in the coffee loyalty card policy. The hotel is also noted for its wheelchair accessibility, providing a comfortable experience for guests with mobility requirements.