The Royal Pacific Hotel & Towers

This hotel is highly regarded for its prime location, offering direct access to the China Ferry Terminal and immediate proximity to the Harbour City shopping mall, making it an ideal choice for shoppers and sightseers. Its convenient connection to the West Kowloon High-Speed Rail station also makes it a perfect hub for business travelers and those on quick stopovers. Guests frequently highlight the exceptional service from the bell staff as a standout feature, creating a welcoming "home-away-from-home" feeling. While rooms are often noted as spacious for Hong Kong standards, some guests mention their dated appearance. To enhance your stay, be prepared for potentially longer check-in times during peak periods, and take advantage of the convenient water refill stations available on each floor.

Facilities & Amenities
Guests appreciate the thoughtful inclusion of an air purifier and an electric tea kettle in the rooms, along with porcelain teacups and disposable slippers, enhancing comfort. The hotel promotes sustainability by providing water dispensers on each floor, allowing guests to refill carafes instead of using single-use plastic bottles. A refrigerator is also available in the rooms for convenience. However, some guests express disappointment over the absence of a swimming pool, which they expect from a hotel of this caliber. The gym is noted by some as being small, with a few pieces of equipment out of order. Other minor inconveniences include a limited number of electrical outlets and the lack of an iron or microwave in the rooms.

Cleanliness & Room Comfort
Rooms are generally praised for their cleanliness and well-maintained condition, with many guests finding the beds comfortable and the bathrooms spacious for Hong Kong. The hot water pressure in the showers is consistently good, and rooms are often described as quiet, contributing to a restful stay. However, a recurring theme is the dated or tired appearance of some rooms, with mentions of old carpets that can have a musty smell or feel damp, peeling wallpaper, and older furniture. Some guests have reported issues with mold in showers, curtains, or cupboards. Taller guests may find the shower head to be too low, and the bathroom lighting is sometimes described as dim or yellow, making it challenging for tasks like applying makeup.

Dining & Food Quality
The breakfast buffet receives mixed but generally positive feedback, with many guests appreciating its variety, offering both Asian and American options. The food quality is often described as delicious, including specific mentions of room service dishes like Singapore vermicelli. The Pierside Bar & Restaurant is highlighted for its pleasant atmosphere and views. However, some guests find the breakfast to be expensive for the selection offered, noting a limited choice of items, subpar coffee, or stale pastries. Room service is also occasionally described as having a limited menu.

Location & Accessibility
The hotel boasts an excellent central location in Tsim Sha Tsui, offering unparalleled convenience. It provides direct access to the China Ferry Terminal and is immediately adjacent to the Harbour City shopping mall. The West Kowloon High-Speed Rail station is within a 10 to 15-minute walk, and both the Austin MTR station and Tsim Sha Tsui MTR station are easily accessible on foot. Guests can also enjoy a short walk to the Star Ferry terminal, Tsim Sha Tsui Promenade, and Nathan Road. A unique feature is the direct bridge access to Kowloon Park, providing a green escape. Bus stops, including the A25 route to the airport, are conveniently located right outside the hotel.

Staff & Service
The hotel staff consistently receive high praise for being friendly, helpful, attentive, and professional. The bell staff are frequently singled out for their outstanding service, creating a welcoming atmosphere. Many guests report a quick check-in and check-out process, though some note that queues can be long during peak times. Staff are often commended for offering room upgrades and providing efficient luggage storage and valet service. Guests appreciate the staff's willingness to go above and beyond to assist with requests, such as extending checkout times or helping with transportation. However, a few guests have reported isolated incidents of slow service or perceived unfriendliness from some reception staff.

Additional Information
Guests should be aware that the hotel does not provide bottled water in rooms, instead offering an eco-friendly system with water dispensers on each floor for refilling carafes. The hotel has been undergoing refurbishments, which some guests noted, though these works generally did not cause significant disruption. The property's design includes multiple entrances and exits, which can sometimes be confusing for taxi drivers or food delivery services. The hotel is integrated into a larger complex that includes a shopping mall, offering convenient access to various amenities and services.