The Kimberley Hotel

This hotel is highly regarded for its central location in Tsim Sha Tsui, making it an excellent choice for sightseers, shoppers, and concert-goers due to its proximity to major attractions and entertainment venues. Guests frequently highlight the friendly staff and the value for money offered, especially for its prime spot. While some areas of the hotel show their age, many guests appreciate the newly renovated rooms which provide a modern and comfortable stay. For an enhanced experience, guests are advised to request a renovated room upon booking, and to be aware of the hotel's policy regarding in-room amenities, which aligns with new local regulations.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. Most guests find the elevators to be old and slow, with some not reaching the ground floor directly, which can be inconvenient. The fitness center is noted to be under renovation, impacting availability. While the Wi-Fi connection is generally available, some guests report it can be inconsistent or weak. In renovated rooms, guests appreciate modern touches like a wireless cell phone charger by the nightstand. However, due to new local regulations, the hotel no longer provides complimentary bottled water or disposable toiletries in rooms, though these items are available for purchase from vending machines on-site.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, often depending on whether they stayed in a renovated room. Most guests praise the cleanliness of the rooms, noting them to be spotless with fresh linens and no unpleasant odors in well-maintained areas. However, some older rooms are described as having dirty carpets, mould in bathrooms, or a musty smell. Room sizes are generally considered spacious for the city's standards. While many guests find the beds comfortable, some report them as being too hard. Noise levels can be an issue, with some guests experiencing street noise on lower floors, or disturbances from hallway activity and neighboring rooms due to thin walls. Bathroom conditions also vary, with some being newly renovated and others showing signs of age, including leaky faucets or drainage issues.

Dining & Food Quality
The hotel's dining options, particularly breakfast, generally receive positive remarks. Most guests describe the breakfast as good, offering a variety of options and providing excellent value. While some find the selection to be somewhat limited or repetitive over multiple days, the overall quality is appreciated. The hotel's Chinese restaurant is also noted for its tasty food. Guests mention that the breakfast area might occasionally be relocated to a smaller space, but the service remains attentive. The convenience of having dining options within the hotel is a plus for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is conveniently situated within easy walking distance of the Tsim Sha Tsui MTR station and various bus stops, providing excellent connectivity throughout the city. Guests appreciate its proximity to numerous restaurants, shopping malls like Miramar and Harbour City, and convenience stores, including a 24-hour Donki. Popular attractions such as Victoria Harbour, Kowloon Park, and Temple Street are also easily accessible on foot. For those arriving by car, the hotel offers parking facilities, adding to its overall convenience for travelers.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the attentive service provided by the front desk, housekeeping, and concierge teams. The check-in and check-out processes are generally described as smooth and efficient, though a few guests experienced delays during peak times. Staff members are noted for being proactive in assisting with luggage, providing directions, offering local recommendations, and accommodating requests such as room changes. Many guests feel a warm and welcoming atmosphere, highlighting the staff's dedication to ensuring a pleasant stay.

Additional Information
A significant point for guests to note is that the hotel is undergoing ongoing renovations, which can result in loud drilling and jack hammering noise during the day. This information is not always disclosed at the time of booking, leading to some guest dissatisfaction. Furthermore, in compliance with new local regulations, the hotel has implemented a policy of not providing disposable plastic amenities such as bottled water or toiletries in rooms, though these can be purchased. The hotel offers free luggage storage, which is a convenient service for guests before check-in or after check-out. Some guests also appreciate the availability of a shuttle service to specific event venues like Kai Tak for concerts.