Sheraton Zurich Hotel

This hotel is highly regarded for its spacious rooms and comfortable beds, offering a relaxing stay for many guests. Its signature feature is the convenient tram access directly outside, making it an excellent base for exploring the city. The hotel is particularly well-suited for business travelers due to its location in a business district and its functional amenities. Sightseers and families will also find it appealing, as the tram provides easy access to Zurich's main attractions and the rooms are often large enough to accommodate multiple guests. Couples can enjoy a comfortable and well-serviced retreat. To enhance your experience, consider requesting a room away from the train tracks if you are sensitive to noise, and always confirm your room's amenities upon check-in to ensure everything is in order.

Facilities & Amenities
Guests generally appreciate the hotel's gym, which is described as well-equipped and a good size for workouts. The club lounge is frequently praised for being a nice and well-stocked space, offering a good selection of food, drinks, and wine, making it a pleasant spot for relaxation or tea time. While private parking is available under the hotel with easy access, some guests have noted that it can be expensive, and there are recurring issues with the single electric car charger often being blocked or requiring payment at the reception. The hotel provides Wi-Fi with a good signal, ensuring guests can stay connected. However, some guests have reported poor elevator service, with long waiting times. In-room coffee machines are provided, though some reviews mention issues with the plugs not matching wall outlets.

Cleanliness & Room Comfort
Most guests find the rooms to be spacious and generally clean, often featuring a modern design. The comfortable beds and quality linens are consistently highlighted for ensuring a restful night's sleep, with many appreciating the good pillows. However, some guests have reported issues with overall cleanliness, mentioning dust, stains, and worn-out elements like broken plugs, key card readers, or mold in showers. The bathroom design receives mixed feedback; while some appreciate the rainfall showerheads and separate tubs, others find the half-glass shower panels inconvenient as water can splash out. Some rooms are noted for lacking sufficient lighting, and there have been instances of amenities like towels or toiletries not being replenished by housekeeping. Noise levels are generally manageable, though rooms facing the train tracks or a nearby art school can experience some disturbance.

Dining & Food Quality
The breakfast buffet at the hotel receives widespread praise, often described as excellent, plentiful, and delicious, with a vast array of selections including freshly made lattes and egg dishes. Many guests appreciate the variety of food options available. However, some specific concerns include hot items being served at room temperature, limited choices for certain dietary preferences, and occasional long queues, especially on weekends. The hotel's restaurant, Route 26, is frequently commended for its very good food, with some guests highlighting the excellent steaks. The bar next to the lobby is noted as a wonderful and conveniently located spot for casual drinks. While most dining experiences are positive, some guests have reported slow service in the restaurant during busy periods and issues with room service availability or responsiveness.

Location & Accessibility
The hotel's location is a significant advantage for many guests, primarily due to the tram stop (Line 4) situated directly in front of the building. This provides exceptionally convenient public transportation access, allowing guests to reach the main train station and the city center/Old Town within 10-15 minutes. While not in the immediate city center, its accessibility makes it a practical choice for exploring Zurich. There are some local stores and restaurants nearby, including a Coop supermarket within walking distance, which is appreciated for convenience. Parking is available on-site, though it is noted as being expensive. The surrounding area is described as a business district, which some find quiet, while others mention it lacks significant tourist attractions directly outside the hotel.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlight individual staff members for going above and beyond to assist with requests and provide a welcoming atmosphere. The check-in process receives mixed feedback; some guests report it as quick and smooth, with early check-ins accommodated, while others describe long waits, rooms not being ready on time, or staff appearing unknowledgeable or unfriendly. Housekeeping is a recurring point of concern for some, with reports of rooms not being cleaned daily, or only partially cleaned, and requests for amenities like towels or toiletries being ignored or delayed. Despite these inconsistencies, the overall sentiment towards the staff's dedication to service is largely positive.

Additional Information
Guests should be aware of the hotel's deposit policy, which involves a significant amount being charged to the credit card rather than just a hold, and some guests have experienced delays in receiving refunds. For those with electric vehicles, the electric car charging facility is limited, with only one charger often being occupied, and payment is required at the reception. Guests booking connecting rooms should note that noise from adjacent rooms can be an issue, and it is advisable to request non-connected rooms if noise sensitivity is a concern. Some reviews mention that the air conditioning in rooms may not cool sufficiently, with temperatures locked at a certain level, which can lead to warm rooms, especially during hotter periods. The hotel also offers souvenir items in the lobby for guest convenience.