Papouis Protaras Hotel

This hotel offers a refreshing stay, largely due to its recently renovated rooms and a generally fresh, modern feel that guests appreciate. A standout feature is the consistently friendly and helpful staff, who contribute significantly to a positive experience. The hotel is considered to provide good value for money, making it an attractive option for budget-conscious travelers. Its cleanliness and a nice pool area are frequently highlighted. The hotel is well-suited for families seeking a comfortable base with amenities like a pool and kids' activities, and also for couples looking for a pleasant getaway. To enhance your stay, be aware of the popular sunbed culture around the pool and consider that a vehicle might be beneficial for exploring the city center.

Facilities & Amenities
Guests generally praise the hotel's renovated rooms and the appealing pool area, which is often described as clean and a good spot for relaxation. The hotel provides reliable Wi-Fi access, ensuring guests can stay connected. Thoughtful touches like water dispensers in the corridors are appreciated. While most rooms feature effective air conditioning and pleasant balconies, some guests noted issues with pool cleanliness, describing the water as foggy or dirty, and some even reported feeling unwell after swimming. The pool area can become overcrowded, leading to challenges with sunbed availability due to guests reserving them for extended periods. The gym is mentioned but some found it small, lacking air conditioning, and in need of renovation, similar to the kids playground area.

Cleanliness & Room Comfort
The hotel receives consistent praise for its clean rooms and comfortable beds, ensuring a restful stay for most guests. Many found the rooms to be of a good size or even spacious, with a modern aesthetic following renovations. The showers, particularly the waterfall style, are frequently highlighted as excellent. However, some guests reported minor issues such as pillows being too high, occasional presence of ants, or isolated incidents of no hot water and balcony door malfunctions. Rooms facing the pool area can experience significant noise levels until late in the evening. While daily cleaning is provided, a few guests noted that sheets were not changed daily or that bathroom towels had an unusual smell. Some older rooms or specific areas might have outdated bathrooms or a slight smell when the room is closed.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback. Many guests commend the good food quality and the varied breakfast options, often highlighting the excellent breakfast with its wide selection, including live cooking stations and fresh orange juice. The buffet and snacks are generally well-received, as are the cocktails and bar snacks from the pool bar. However, some guests found the food repetitive, especially for lunch and dinner, and a few described the breakfast as basic or of low quality, with isolated reports of stale or moldy bread. There were also comments about a lack of plant milk alternatives, yogurt, or muesli at breakfast. Some all-inclusive guests were disappointed with the quality of non-beer drinks and the pool bar drinks. Issues like smoke from the kitchen in the dining area, flies on uncovered food, and food running out before the end of meal times were also mentioned.

Location & Accessibility
The hotel's location is generally considered good, offering convenient access to various attractions. Many guests appreciate its proximity to the beach and the ease of reaching other beautiful beaches in the area, especially by car. A bus stop within a short walking distance provides public transport options. While the hotel is well-situated for the immediate area, some guests noted that reaching the city center requires a vehicle, indicating it's not within easy walking distance. Parking at the hotel is available, but it is described as extremely small, which can be an inconvenience for guests with cars.

Staff & Service
The staff at the hotel consistently receives high praise, with guests describing them as fantastic, polite, happy, very friendly, and exceptional. Their accommodating and helpful nature is a recurring theme, contributing significantly to a positive guest experience. Many highlight the attentive service provided by the reception staff and bar staff, and the quick check-in process is frequently mentioned. Specific individuals, including managers, are often singled out for their kindness and assistance. The staff are generally perceived as hardworking and dedicated to ensuring guest satisfaction. While overwhelmingly positive, there were isolated comments about a receptionist being rude or observations of some team leaders being impolite to their staff.

Additional Information
Guests should be aware of the hotel's sunbed policy, as many found it challenging to secure sunbeds due to guests reserving them for long periods, suggesting a need for policy adjustments. The gym is located on a lower level and lacks air conditioning, which some found uncomfortable. While entertainment activities are offered, some guests found the music played, particularly around the pool and by the entertainment team, to be inappropriate due to explicit language, especially given the presence of children. The pool depth is noted by some as being quite shallow. The hotel does not offer an airport pick-up service. There were instances of technical issues with the air conditioning and hot water, though these were generally resolved promptly, with the management offering compensation like champagne. Some guests felt that room service could be improved, and a few noted that there was no self-service for drinks or coffee during lunch and dinner.