The Westin Edmonton

This hotel offers a memorable stay, primarily due to its central downtown location, making it an ideal choice for event-goers attending events at Rogers Place and sightseers exploring the city's cultural attractions. Guests consistently highlight the exceptional service from the staff and the comfort of the accommodations, particularly the heavenly beds. The hotel caters well to business travelers with its conference facilities and convenient access to the city center, while couples and families appreciate the spacious rooms and amenities like the swimming pool. To enhance your experience, consider exploring the diverse dining options within walking distance and be mindful of the additional costs associated with parking.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest stays, including a swimming pool that is generally well-received for its decent size, though some guests note it can be a bit cold and there is no hot tub. A fitness center is available, though some find it small and somewhat an afterthought. Elevators are present, but some guests experienced issues with functionality, cleanliness, and long wait times during peak periods. In-room Wi-Fi is complimentary, though a few guests reported connectivity problems. Rooms are equipped with convenient amenities such as coffee makers, complimentary water bottles, and wall-mounted shampoo/shower gel dispensers.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many praising the comfortable beds and soft linens that contribute to excellent sleep quality. However, a significant number of reviews indicate that the decor and fixtures are dated, with some rooms showing signs of wear such as lifted carpets, cracks in the ceiling, and rusty bathroom hardware. While rooms are often described as spacious, some guests experienced issues with AC functionality and limited TV channel options. Housekeeping service received mixed feedback, with some guests reporting inconsistent cleaning or a lack of daily service, leading to concerns about overall cleanliness in certain areas like hallways and elevators.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast is frequently praised for its quality, variety, and the convenience of an egg station, with many guests describing it as delicious and top-notch. However, some found the breakfast to be overpriced or experienced issues with service speed and clarity regarding what was included. The main restaurant offers convenient dining options, but some guests felt the food quality was inconsistent or the menu was limited. In-room dining is available, though some found it expensive and noted occasional issues with order accuracy or missing items. The bar is generally appreciated for its atmosphere and cocktail selection.

Location & Accessibility
The hotel boasts a highly desirable central location in downtown Edmonton, placing guests within easy walking distance of numerous attractions, including Rogers Place, various restaurants, pubs, and the river valley trails. Its proximity to public transportation and the city center shopping mall is also a significant advantage. While the location is convenient for exploring the city, some guests expressed concerns about the surrounding area feeling unsafe, particularly at night. Parking is available, including an underground option, but it is consistently noted as being expensive and can be challenging for larger vehicles, with some guests experiencing issues with parking tickets even when registered.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the excellent customer service provided by the front desk, valet, and restaurant teams, noting their willingness to go above and beyond to assist with requests and resolve issues. The check-in process is generally described as smooth, though a few guests encountered complications with early check-in charges or key card system malfunctions. Guests appreciate the membership recognition and the thoughtful gestures like room upgrades or treats. While some isolated incidents of service issues were reported, the overall sentiment is that the staff are a significant asset to the hotel.

Additional Information
The hotel maintains a pet-friendly policy, welcoming furry companions and even providing amenities like beds and bowls, though finding suitable outdoor areas for pets can be a challenge. Guests who are members of the rewards program often appreciate the benefits, such as potential room upgrades, although some reported difficulties in receiving promised points or refunds. The hotel is a popular venue for conference facilities, which are generally well-regarded, though some attendees noted occasional issues with food and beverage replenishment during events. For guest security, key card access is required to operate the elevators, adding an extra layer of safety within the building.