positive:
Convenient For Attractions
The hotel is within walking distance to the various attractions in the area. The shopping mall and eateries are just a few steps away.
Hotel JEN Penang Georgetown by Shangri-La (Georgetown, Malaysia)
Hotel JEN Penang Georgetown by Shangri-La (Georgetown, Malaysia)
About JEN Penang Georgetown by Shangri-La
The Hotel JEN Penang Georgetown by Shangri-La, formerly Traders Hotel Penang, is positioned in the hub of Georgetown amongst fantastic shopping and various amenities. Guest rooms include Wi-Fi, en suite bathroom, complimentary toiletries, air conditioning safe, and desk. There are a number of extra-curricular activities for guest to enjoy. An outdoor pool, 24-hour health club, business and conference center, concierge service, free self parking, round trip airport shuttle for an additional charge, and a limousine/town car service are also available. The hotel restaurant serves a buffet breakfast, lunch, and dinner. Guests also have access to 24-hour room service. Refreshing drinks are served at one of the hotel's two bars. Snacks and refreshments are available at the hotel lounge. Just 15-minutes from Bayan Lepas Industrial Zone and the Penang International Airport, Hotel JEN Penang Georgetown by Shangri-La has various tourist attractions within the vicinity of the premises.
Top amenities
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Location
Magazine Road, Georgetown, 10300, Georgetown, Malaysia
Rating overview
- LocationExcellent 8.7 / 10
- RoomsFair 7.4 / 10
- ServiceVery good 8.4 / 10
Positive Reviews
positive:
Breakfast Is Not Bad
The breakfast is adequate at the hotel. There is fresh, dark bread and a variety of cheeses amongst other things. The menu has a decent variety of choices.
positive:
Transport To Other Properties Is No Problem
A free shuttle service is available to take you to various properties. The hotel is also near the main public bus terminal.
Negative Reviews
negative:
Old, Old, Old
The hotel is not really modern at all. The furniture is passe, the design is old, the bathroom needs updating, it's not an inspiring décor. It is more like the 70s with the old clunkier TVs. The bathroom has mold, insulting smells can be found around the facility, and light fixtures are hanging off the wall.
negative:
Wishy-Washy Staff
The hotel staff are not very accommodating. Any issues you have to tackle them yourself and they don't want to take responsibility for any mistakes they make either. If there is a mix-up with your reservation, they will have you here, there, and everywhere! Staff are simply not very welcoming.
negative:
It's Just Average
If you are looking for something posh, you are not going to get it. However, if the basics will do then this hotel might interest you. Nonetheless, it does not seem to be worth the money you pay.
All amenities
Hotel facilities
- Business centre
- Entrance Hall/lobby
- Express check-in
- Lift
Wellness / Spa
- Steam room
- Sauna
For children
- Childcare
- Playground
Accessibility
- Wheelchair accessible
- Accessible hotel
- Accessible bathroom
- Accessible parking
Room facilities
- Ironing board
- Television
- Hairdryer
- Electric kettle
Sports facilities
- Fitness
- Table tennis
Theme / Type
- Convention hotel
- Airport hotel
Food and beverage
- Diabetic food
Arrival / Departure
- Check in: 15:00
- Check out: 12:00
Contact
Magazine Road, Georgetown , 10300 , Georgetown , Malaysia
Telephone: +60 42622622 | Fax: +60 42626526
Telephone: +60 42622622 | Fax: +60 42626526
Cleanliness policies
- New safety protocols
- Regular disinfection
- Safe distance
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