Holiday Inn Golden Mile Hong Kong By Ihg

This hotel is highly regarded for its prime location in the heart of the city, making it an ideal choice for sightseers, business travelers, and families seeking convenience. Its signature feature is its unparalleled accessibility to major attractions and transport links, allowing guests to easily explore the vibrant surroundings. Many guests are repeat visitors, highlighting the consistent quality of service and the welcoming atmosphere. The hotel is also well-suited for couples looking for a comfortable and well-located base for their romantic getaways. To enhance your stay, consider requesting a room on a higher floor or a recently updated room, and be prepared for the hotel's policy regarding in-room amenities.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. A rooftop pool is available, which many guests appreciate, but some note it can be too cold or occasionally out of service, and it closes relatively early. While free Wi-Fi is provided and generally considered acceptable, some guests find the in-room TV setup to be outdated, lacking smart features or a wide channel selection. A notable point is the hotel's policy of charging for bottled water and certain disposable toiletries, which guests are advised to bring themselves or be prepared to purchase. Some rooms are equipped with an air purifier, a welcome addition for comfort.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many reviews praise the rooms for being very clean and surprisingly spacious for a city hotel, often highlighting comfortable beds and the provision of two types of pillows for guest preference. However, a significant number of guests describe the rooms as dated or old, with some experiencing issues like musty smells, noisy air conditioning, or poor soundproofing from adjacent or connecting rooms. Bathrooms are frequently mentioned as being cramped or dated, with some reports of mold, low water pressure, or issues with bath fittings. Views from some rooms are also noted as being unappealing, often facing other buildings or service areas.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive mixed but generally positive reviews. Many guests praise the breakfast variety and quality, noting a good selection of local and international dishes, including popular items like dumplings and local chicken bao. However, some find the buffet to be average or not worth the cost, with a few reports of food quality issues. The hotel also features a restaurant and a bar, with the latter often highlighted for its pleasant atmosphere, good service, and selection of cocktails, sometimes featuring live music. In-room dining is available and generally considered excellent, though some guests find it to be pricey.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is situated directly next to a MTR station exit, providing incredibly convenient access to public transportation. Guests appreciate being within walking distance of numerous popular attractions, including the Avenue of Stars, the harbour waterfront, various shopping malls, and a wide array of restaurants and eateries. The hotel is also easily accessible from the airport via the A21 bus, with a stop conveniently located nearby. This prime position allows guests to explore the city effortlessly and feel safe even when walking around late at night.

Staff & Service
The hotel staff consistently receive high praise for their friendly and helpful demeanor. Many guests highlight the attentive service provided by the housekeeping team, who ensure rooms are clean and well-maintained, often going above and beyond to accommodate requests. The bell desk and concierge service are frequently commended for their efficiency and professionalism, assisting with luggage and transportation. While most guests report a quick check-in and check-out process, some have experienced delays or issues with staff attitude. Overall, the staff's commitment to providing excellent service, including accommodating family-friendly service and special requests, significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. The hotel charges for bottled water and some disposable toiletries, encouraging guests to bring their own or use the available water filters. Some rooms feature connecting doors, which, while convenient for groups, can sometimes lead to noise from adjacent rooms due to soundproofing limitations. While the hotel is generally well-maintained, some guests note that the property is older, with certain areas showing signs of wear. Early check-in and late check-out requests are sometimes accommodated, particularly for loyalty program members, but are not guaranteed and can be subject to availability or additional charges.