GUEST HOUSE HERMES Contactless Self Checkin

This guesthouse offers a unique contactless self check-in system and well-equipped shared facilities, making it a practical choice for independent travelers seeking an affordable stay. Guests frequently commend the overall cleanliness of the premises and the comfortable accommodations. Its convenient location near public transport is a significant advantage, providing easy access to the city center while maintaining a generally quiet atmosphere. However, some visitors have reported noise issues from both external traffic and other guests, alongside instances of inconsistent communication from the management. The guesthouse is particularly well-suited for young travelers, single travelers, and those on work trips or attending concerts who value self-sufficiency and a good price-to-value ratio. To ensure a smooth experience, guests should be prepared for a fully self-service model and consider bringing earplugs for potential disturbances.

Facilities & Amenities
The guesthouse provides practical shared kitchen facilities that are generally well-equipped and clean, offering a cozy space for guests to prepare meals, with some noting they are suitable for groups. While the kitchen is functional, a few guests mentioned the absence of certain essentials like a kettle or sufficient cutlery. Many rooms include a convenient fridge, and a laundry room is also available for guest use, adding to the self-catering convenience. While a TV is present in rooms, some guests experienced issues with its signal or remote functionality. Feedback on Wi-Fi connectivity is mixed; some found it reliable, but a significant number reported it to be unreliable, slow, or completely non-functional, particularly on certain floors, making it challenging to stay connected. The absence of air conditioning means rooms can become warm, especially in summer, necessitating open windows which can then expose guests to external noise.

Cleanliness & Room Comfort
Guests consistently praise the high cleanliness standards throughout the guesthouse, including the rooms and common areas like the kitchen and shared bathrooms. The comfortable beds are frequently highlighted, contributing to a restful stay, though some guests found the bed sheets to be rough or the bed covers unusually heavy and dense. Room conditions vary; some are described as spacious, while others are small, and attic rooms feature low ceilings that can be challenging for taller individuals. A few rooms were noted to have tilted floors or an unpleasant cigarette smoke odor upon arrival. Noise levels receive mixed reviews; while many appreciate the quiet environment, others report significant road noise from outside, especially if windows are open, and internal disturbances due to thin walls and creaky floors that allow sounds from other guests to travel easily.

Location & Accessibility
The guesthouse boasts a highly convenient location, with tram stops and bus stops situated very close by, often directly outside the building. This excellent public transport access allows guests to reach the city center and the main train station within a short 15 to 20-minute ride, making exploration straightforward. Despite its proximity to main roads, many guests describe the area as a quiet location, conducive to a peaceful stay. The surrounding neighborhood offers additional convenience with readily available supermarkets, cafes, and other amenities within walking distance. However, a notable drawback for those traveling by car is the complete absence of on-site parking, with guests reporting difficulty finding suitable spaces nearby, making the property less ideal for vehicle owners.

Staff & Service
The guesthouse operates primarily on a contactless check-in and self check-out system, which many guests found to be straightforward and convenient, allowing for easy access without waiting for reception. However, this self-service model also led to significant challenges for others, particularly when issues arose, as there was no immediate human assistance available. Feedback on staff responsiveness and customer service is highly mixed; while some guests reported rapid and helpful replies, a considerable number experienced unresponsiveness, a lack of empathy, and even rude or accusatory communication from the management, especially concerning complaints or requests for assistance with entry codes. This inconsistency in communication and the absence of on-site staff meant that resolving problems could be a frustrating experience for many.

Additional Information
The guesthouse's self-service model means guests must be entirely self-reliant, as there is no on-site staff for assistance, which can be problematic when issues like receiving entry codes arise. A significant concern for some guests was considerable basement noise from loud gatherings, impacting sleep quality. Furthermore, a few rooms experienced pest issues, including ants and spiders. The owner's communication style was a recurring point of contention, described by many as unprofessional, unhelpful, and at times even threatening, particularly when addressing complaints. The shared bathroom setup, while generally clean, sometimes led to challenges such as queues and a lack of "occupied" signs, causing inconvenience. Guests should also note that the property does not provide guest cards typically offered by hotels.