Four Points by Sheraton Edmonton South

The hotel offers a memorable experience, largely due to its newly renovated rooms and public spaces which provide a fresh and modern ambiance. This, combined with the convenient on-site dining options, creates a welcoming atmosphere for guests. The property is particularly well-suited for business travelers attending events at the nearby Expo Centre, families visiting the southside, and concert-goers seeking easy access to venues. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the exceptionally friendly and helpful staff. To enhance your stay, it is advisable to request one of the updated rooms for the best experience, and be sure to explore the diverse culinary offerings available right within the hotel.

Facilities & Amenities
Guests frequently commend the hotel's facilities, which include a pool that is open 24 hours, though some note it can be small and occasionally cold. A sauna and steam room are also available, providing options for relaxation. The fitness center is accessible around the clock, although some feedback suggests the equipment could benefit from an update. In-room amenities such as a microwave and fridge are appreciated for convenience. The hotel offers free Wi-Fi, ensuring guests can stay connected. However, some guests have experienced issues with the elevators, noting they can be small, old, and sometimes only one is operational, leading to occasional delays or inconvenience.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing their rooms as spotless and well-maintained, especially the newly renovated ones. The comfortable beds and a variety of pillows contribute to a restful sleep for most, though some found the beds to be too firm or the pillows lacking support. A recurring concern among guests is the noise levels within the rooms, including constant buzzing sounds, noisy heaters, and disturbances from the hallway, door slamming, and street traffic, indicating that rooms may not be adequately soundproofed. While many rooms are spacious, the bathroom size is often noted as small, and some guests reported issues with cleanliness in specific areas like bathtubs or toilets, or a lack of amenities such as coffee maker condiments, smart TV access, or sufficient power sockets.

Dining & Food Quality
The hotel's dining options receive positive feedback, particularly the breakfast buffet, which is described as tasty, affordable, and offering good variety, including freshly cooked flatbread. Many guests enjoy the on-site restaurant and pub, praising the overall food quality and the convenience of having these options readily available. The Indian menu at the restaurant is frequently highlighted as authentic and delicious. While the bar service is generally good, some guests noted instances of slow service or early closing times, especially on weekends. The hotel also provides good coffee in the lobby, which is a welcome amenity for many.

Location & Accessibility
The hotel's convenient location is a significant advantage for many travelers, particularly those attending events at the Expo Centre or visiting the southside of the city. It offers easy access to major roads, including the Whitemud and Argyll, making travel around the area straightforward. Parking is ample, though it can fill up quickly during busy periods, and some guests noted issues with snow removal in the lot. The hotel is situated near a casino and various fast food establishments, including a Wendy's in the same parking lot. While it is well-suited for specific purposes, some guests find its distance from downtown to be a drawback, and there are limited walkable dining or entertainment options nearby in the evenings.

Staff & Service
The hotel's staff consistently receives high commendation for being exceptionally friendly, helpful, and accommodating. Guests frequently highlight their professional demeanor and willingness to assist with various requests, contributing to a positive overall experience. The quick check-in process is often appreciated, and housekeeping is praised for its attentiveness and for maintaining clean rooms. The front desk service is generally excellent, though a few guests reported isolated instances of disinterest or rudeness. Furthermore, the event staff receives outstanding reviews for their meticulous organization, attention to detail, and ability to manage large gatherings seamlessly, ensuring successful functions with high-quality food and service.

Additional Information
The hotel operates a pet-friendly policy, accommodating guests with animals, though pet owners are typically assigned to the first floor, which some found to be noisy due to proximity to common areas and security doors. Many guests expressed disappointment that complimentary breakfast is not included with their stay, especially given the room rates. The hotel has been undergoing renovations, which, while occasionally causing minor disruptions, have resulted in updated and improved rooms and public spaces. Some guests noted concerns about the surrounding area's security, particularly regarding vehicle safety in the parking lot. Additionally, issues with elevator access, such as one being out of service or being small, were mentioned by several guests, impacting convenience. Guests with loyalty program benefits sometimes experienced challenges with upgrades or inclusions when booking through third-party sites.