Crowne Plaza Milan - Linate By Ihg

The hotel serves as a notable hub for business travelers and event attendees, particularly due to its strategic location near the airport and major corporate offices. Its modern common areas and generally spacious rooms contribute to a comfortable stay, making it an appealing choice for those seeking convenience and functionality. Guests frequently highlight the excellent breakfast and the attentive staff as key strengths. While the hotel is well-suited for transit travelers due to its proximity to the airport, families can also find comfortable accommodations in its larger suites. To enhance your experience, consider requesting a room away from the main road or railway to minimize noise, and it is advisable to clarify check-in procedures and payment details in advance to ensure a smooth arrival. Be prepared for the hotel's distance from the city center if your primary purpose is sightseeing.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and comfort. Many guests appreciate the well-equipped gym, often located on a higher floor, providing a space for exercise. The bar area is frequently described as pleasant and well-serviced, offering a relaxing spot for drinks. While Wi-Fi is generally available, some guests reported inconsistent connectivity within their rooms. The hotel features numerous elevators, which typically ensure quick access to floors, though a few guests noted them being noisy or slow at times. Parking is a significant advantage, with options for both free unmonitored spaces around the building and a paid, secure garage. Guests also value the complimentary water provided at reception or in rooms, adding a thoughtful touch to their stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, often describing them as fresh and modern, though some areas or specific rooms are noted as being dated. The beds are consistently praised for their comfort, ensuring a restful night's sleep. Many rooms, especially suites, are described as spacious, offering ample living area. While bathrooms are typically clean, some guests found them to be small or lacking in certain features, such as proper shower heads or sufficient sockets. A recurring concern is noise levels, with guests reporting disturbances from the nearby train, main road, or even from adjoining rooms due to thin walls. The AC system is a common point of contention, often reported as ineffective or noisy, and many windows are sealed or covered with frosted film, preventing fresh air circulation or outside views.

Dining & Food Quality
The hotel's dining options receive considerable attention from guests. Breakfast is a consistent highlight, widely praised for its variety and quality, offering a wide selection of sweet and savory items, including good coffee and pastries. Most guests find the breakfast buffet to be excellent, though some consider it to be on the expensive side or note that some hot food items can be lukewarm. The on-site restaurant is well-regarded for its food quality, with specific dishes like pasta and appetizers receiving positive mentions. The bar area provides a pleasant atmosphere for drinks and light bites, and the Sunday brunch menu is particularly recommended by some for its diverse and tasty offerings.

Location & Accessibility
The hotel's location is primarily advantageous for its proximity to Linate Airport, typically a 10-15 minute taxi ride away, making it convenient for transit travelers. It is also well-situated near the A1 motorway and the ENI Management Centre, appealing to business travelers. While the metro station (San Donato) is accessible, it requires a 15-20 minute walk, which some guests find inconvenient, especially with luggage or at night, as the surrounding area can feel industrial and remote. Reaching the city center (Duomo) by public transport usually takes 20-30 minutes. Parking is readily available, with both free unmonitored spaces and a paid, secure option. However, the advertised shuttle service to the airport or metro is frequently reported as unavailable or suspended, which can be a point of frustration for guests relying on it.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and professional service. Many guests highlight the reception staff for their helpfulness and efficiency, contributing to a smooth experience, though some reported extended check-in times due to queues or administrative issues. The restaurant and bar staff are frequently commended for their attentiveness and pleasant demeanor. Housekeeping is generally noted for maintaining high cleanliness standards, ensuring rooms are well-kept. While most interactions are positive, a few guests experienced unresponsiveness when trying to contact reception from their rooms. Overall, the staff's commitment to providing a welcoming and supportive environment is a recurring theme in guest feedback.

Additional Information
The hotel is a popular choice for business meetings and conferences, offering large and well-maintained spaces that cater effectively to corporate events. Guests appreciate the thoughtful inclusion of complimentary bottled water in their rooms, a convenient touch, and the absence of a city tax, which is a welcome saving. While the hotel has undergone renovations, some guests still perceive certain areas or room furnishings as dated, suggesting a need for continuous updates to maintain a modern feel. There are mixed reports regarding the recognition of IHG loyalty program benefits, with some members feeling their status was not fully acknowledged. The hotel also maintains a pet-friendly policy, accommodating guests traveling with animals, though finding suitable outdoor areas nearby can be a challenge. However, some guests noted that the hotel's TV channels are limited, and some rooms lack basic amenities like a kettle for making hot beverages, which can be an inconvenience for those desiring in-room tea or coffee.