Crowne Plaza Bahrain by IHG

The hotel consistently receives high praise for its exceptional staff and warm hospitality, creating a welcoming atmosphere that makes many guests feel at home. Its central location is a significant draw, placing visitors conveniently close to key areas. Guests frequently commend the hotel's cleanliness and the comfort of its rooms, ensuring a pleasant stay. The diverse dining options and a well-equipped gym further enhance the guest experience. This hotel is particularly well-suited for business travelers seeking convenience and good facilities, families looking for a comfortable and engaging environment, and couples desiring a relaxing getaway with excellent service. To maximize your comfort, consider inquiring about room locations away from entertainment venues if you are sensitive to noise, and confirm elevator availability if mobility is a concern, as some areas may lack this amenity.

Facilities & Amenities
The hotel offers a range of facilities, including a pool that, while sometimes busy, is generally enjoyed by guests. The gym is consistently highlighted as excellent and well-equipped, featuring a comprehensive selection of equipment. Some reviews also mention a sports complex with tennis and squash courts, providing additional recreational opportunities. Guests appreciate the convenience of free Wi-Fi throughout their stay. While the hotel maintains a classic charm, some common areas and facilities are noted as being older and could benefit from updates. A recurring point of feedback is the absence of an elevator in certain sections of the hotel, which can be an inconvenience for guests with heavy luggage or mobility challenges.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its spotlessly clean rooms and overall hygiene. The comfortable beds and high-quality linens contribute to a restful night's sleep, with many describing the rooms as spacious and well-maintained. However, some guests have noted that certain rooms can feel dark or resemble a basement, while others experienced noise from adjacent rooms or corridors, impacting their tranquility. Isolated incidents of dirty towels, dusty tables, or a broken bidet have been reported, though these appear to be exceptions. Some guests also mentioned issues with the in-room fridge not working or being allocated a smoking room despite requesting a non-smoking one.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the excellent breakfast buffet, which offers a wide variety of fresh and delicious options, including live cooking stations for omelets. While the breakfast area can become crowded, and service occasionally slow during peak times, the quality of the food is generally high. The hotel features diverse dining venues, including a restaurant and a bar (Harvesters), with many guests praising the delicious buffet and specific themed nights like seafood night. Some guests, however, expressed concerns about potential cross-contamination in the buffet area and found the bakery products to be below average. The bar is noted for its atmosphere, though some found the music loud or the venue less lively than in the past.

Location & Accessibility
The hotel boasts a central location in the diplomatic area, making it highly convenient for guests to access various parts of the city. It is situated within easy reach of malls and other attractions, though some guests noted that despite being a walking distance, a taxi might be needed due to fencing closing direct access. Parking is available in a multi-story facility adjacent to the hotel, which some guests found to be a bit far or inconvenient, especially when managing luggage or strollers. While the location offers great connectivity, some reviews mention road noise being noticeable, particularly around the pool area.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and professionalism across all departments, including reception, housekeeping, restaurant, and bell services. Guests frequently highlight their willingness to go "above and beyond" to ensure a comfortable stay. The check-in and check-out processes are generally described as quick and smooth, with staff being highly accommodating to requests. The valet service is also praised for its efficiency. While the vast majority of feedback is positive, a few isolated incidents mentioned slow service, issues with room readiness leading to late check-ins, or perceived unresponsiveness from certain front desk personnel.

Additional Information
Guests should be aware that while the hotel is well-maintained, it is described by some as an older property with a classic style. A significant recurring point of feedback is the absence of an elevator in some parts of the three-story building, which can be an inconvenience for guests. The hotel frequently hosts special dining events like Iftar buffets and themed nights, which are highly regarded for their food quality and atmosphere. Some guests have reported issues with noise management, particularly from entertainment venues or adjacent rooms, and occasional discrepancies in room allocation, such as receiving a smoking room when a non-smoking one was requested.