citizenM Zurich

This hotel is celebrated for its modern, tech-savvy design and vibrant common areas, which create a unique and engaging atmosphere for guests. Its consistent cleanliness, comfortable beds, and the excellent staff contribute to a highly positive experience, complemented by a prime location that places guests at the heart of the city. While the rooms are often described as compact, they are efficiently designed. The hotel is particularly well-suited for solo travelers, couples, business travelers, and digital nomads seeking a contemporary and efficient stay. However, some aspects, like the room layout, may make it less ideal for families or older couples. To enhance your stay, consider requesting a room away from potential external noise sources, and be mindful of the unique bed placement in some rooms.

Facilities & Amenities
The hotel offers a welcoming bar and extensive lobby and common areas that are highly praised for their stylish design and functionality, serving as excellent co-working spaces and social hubs. Guests appreciate the convenience of free Wi-Fi throughout the property and the availability of a water refill station. Rooms are equipped with an iPad for controlling various functions, though some guests find this digital control system occasionally slow or prefer traditional switches. The self check-in kiosks are generally efficient, with staff readily available for assistance. While the hotel provides an ironing room for guest use, some miss the convenience of in-room facilities. A small in-room fridge is present, though its size is noted by some. The hotel does not feature a traditional gym or a full-service restaurant, offering more limited food options.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness, noting that rooms are well-maintained and spotless. The comfortable beds and quality bedding are frequently highlighted, ensuring a restful sleep, though a few guests found the pillows too thick. The room size is a recurring topic, with many describing them as compact, which suits solo travelers or couples but can feel cramped for two people or longer stays. Noise levels receive mixed feedback; while many rooms are quiet due to good insulation, some guests experienced significant disturbance from a nearby nightclub. The air conditioning system is a point of concern for some, as it occasionally struggles to cool rooms sufficiently or can be noisy. The shower is generally praised for its quality, but the glass-enclosed bathrooms and the placement of the toilet and sink raise privacy concerns for some guests. Blackout shades are effective in ensuring darkness.

Dining & Food Quality
The breakfast at the hotel receives widespread positive feedback for its variety, food quality, and taste, with many guests describing it as excellent and delicious. However, the breakfast price is frequently mentioned as being quite high, even for the city's standards. While some guests appreciate the selection, a few note that the warm food options can be unappetizing or that an egg station is missing. The bar area is a popular spot, offering good coffee and a pleasant atmosphere for drinks and light meals. The hotel's restaurant at the ground floor provides additional food options, though some guests desire more extensive dining choices beyond the bar menu.

Location & Accessibility
The hotel boasts an exceptional central location, making it a major draw for guests. It is conveniently situated within easy walking distance of the train station, city center, old town, and various shopping districts and attractions. The proximity to public transportation, including a tram stop directly across the street, further enhances accessibility to other parts of the city. While the location is highly praised, parking is noted as being expensive and sometimes difficult to find, with limited options directly at the hotel. Despite its central position, many guests find the hotel's immediate surroundings to be safe and convenient for exploring on foot.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly, helpful, and attentive. Guests frequently highlight their professionalism and willingness to assist with various requests, contributing significantly to a positive stay. The quick check-in and check-out processes, often facilitated by self check-in kiosks with staff support, are appreciated for their efficiency. While most interactions are positive, a few guests noted that staff might lack training for specific hotel-related issues. The hotel's commitment to service recovery is also mentioned, with staff proactively addressing concerns when they arise, such as offering complimentary breakfast or room changes in response to issues.

Additional Information
The hotel operates with a cashless policy, requiring all transactions to be made electronically. A distinctive design choice is the bed placement, often situated against a wall, which can make it challenging for one person to access or exit the bed without disturbing the other. The glass-enclosed bathrooms within the room, while modern, offer limited privacy. Guests should be aware that there are no in-room coffee/tea facilities or kettles, and ice can be difficult to obtain. The hotel's overall modern design and digital control system via an iPad are central to its concept, offering unique features like mood lighting and integrated entertainment, though some guests find the reliance on technology occasionally cumbersome. The building itself incorporates interesting architectural features, retaining some original elements.