Hotel Alexander

This hotel offers a highly convenient and welcoming stay, distinguished by its prime location in the heart of Zurich's Old Town, just a short walk from the main train station. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, the delicious and varied breakfast, and the overall cleanliness of the premises. Many appreciate the thoughtful complimentary amenities, such as the well-stocked minibar and free coffee in the lobby. The hotel is an excellent fit for sightseers and couples looking to explore the city on foot, given its proximity to major attractions, shops, and restaurants. Business travelers also find it suitable due to its central location and efficient service. For those seeking a quieter experience, it is advisable to request a room facing the courtyard, and guests are encouraged to take full advantage of the complimentary offerings, including the mobile WiFi hotspot and free museum or zoo tickets.

Facilities & Amenities
Most guests appreciate the range of facilities and amenities available, enhancing their stay. The complimentary minibar in each room, stocked with water, soft drinks, and beer, is a frequently praised and welcome touch. Guests also benefit from a coffee machine in the reception area, offering free coffee and tea around the clock, along with complimentary fruit and pastries in the mornings. The hotel provides free Wi-Fi throughout, and many guests found the option to borrow a mobile hotspot particularly useful for staying connected while exploring the city without incurring roaming charges. An elevator is available, providing convenient access to all floors. Rooms are equipped with international plug sockets, a thoughtful detail that caters to diverse travelers. While air conditioning is present, some guests noted it could be less effective, especially during warmer periods, though fans were sometimes provided to assist. A water refill station is also available for guest convenience.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing their rooms as spotless and well-maintained. Feedback on bed comfort is mixed; while many found the beds comfortable and conducive to a good night's sleep, some described them as too firm or noted issues with duvets. The room size is frequently mentioned, often described as small or compact, which is typical for European city hotels, though some guests found their rooms to be generously sized. Noise levels are a recurring theme; while rooms facing the courtyard are generally quiet, those facing the street can experience street noise from the bustling area, especially on weekends. To mitigate this, earplugs are thoughtfully provided in the rooms. The bathroom facilities are generally clean and modern, with good shower pressure, though some rooms feature only a shower while others include a bathtub. In-room amenities like a mini-fridge and, in some cases, a coffee maker, contribute to guest comfort.

Dining & Food Quality
The breakfast at the hotel is a significant highlight for most guests, consistently praised for its quality and variety. Described as delicious and generous, it offers a good selection of both hot and cold options. Popular items include freshly prepared scrambled eggs and bacon, alongside a range of yogurts, meats, and cheeses. Guests also appreciate the availability of fresh fruit, various pastries, and excellent coffee. The traditional Bircher Muesli is a particular favorite for many. While some found the breakfast to be basic or with limited choices, the overall sentiment is highly positive, with many noting the food is fresh and replenished regularly. The breakfast staff are frequently commended for their friendliness, attentiveness, and efficiency, ensuring a pleasant start to the day for all diners.

Location & Accessibility
The hotel's central location in Zurich's vibrant Old Town is a major advantage, placing guests within easy walking distance of numerous attractions. It is conveniently situated just a short walk from the main train station, making arrivals and departures hassle-free. The hotel is located on the bustling Niederdorfstrasse, surrounded by a plethora of shops, restaurants, and nightlife options, allowing guests to immerse themselves in the city's atmosphere. Guests can easily walk to Lake Zurich and other key landmarks. While the area is lively, the hotel is considered safe. For guests arriving by car, parking is available in a nearby parking garage, though it often requires advance reservation and can be expensive. Some guests noted the initial difficulty in accessing the hotel by car due to its pedestrian zone location, but staff are available to assist with luggage drop-off. The proximity to public transportation further enhances accessibility.

Staff & Service
The hotel is widely praised for its exceptional friendly staff and the high level of attentive service provided. Guests consistently highlight the team's helpful and professional demeanor, from the moment of arrival to departure. The quick check-in process is frequently mentioned, with many guests appreciating the flexibility of early check-in when available. The staff are proactive in offering assistance, whether it's providing city tips, helping with directions, or arranging transportation. Guests also commend the efficient housekeeping team for maintaining clean and comfortable rooms. The hotel's commitment to guest satisfaction is evident in their willingness to go the extra mile, such as packing breakfast for early departures or assisting with luggage storage after check-out. Overall, the staff's dedication to problem-solving and creating a welcoming atmosphere significantly contributes to a positive guest experience.

Additional Information
Guests frequently appreciate the generous complimentary minibar in their rooms and the availability of free coffee and tea in the lobby around the clock. A notable benefit is the provision of a mobile WiFi hotspot, allowing guests to have internet access while exploring the city. The hotel also offers free museum and zoo tickets, a significant value-add for sightseers. While the hotel is described as a family-owned establishment with a welcoming atmosphere, some guests noted room feature inconsistencies, such as variations in bathroom types (shower-only versus those with bathtubs) or the presence of a coffee maker. To address potential noise from the lively street, earplugs are thoughtfully provided in all rooms. Additionally, a book exchange shelf is available, adding a unique touch for avid readers.