Fantasyland Hotel

This hotel is primarily distinguished by its direct connection to a large mall, offering a unique and convenient experience for guests. Its signature feature is the array of theme rooms, which provide an immersive and memorable stay, especially appealing to families with children. The hotel is an excellent fit for staycationers seeking a comprehensive entertainment hub, conference attendees valuing proximity to events, and sightseers eager to explore the mall's attractions without needing to venture outdoors. Guests frequently highlight the exceptional friendliness of the staff and the unparalleled access to shopping, dining, and entertainment. To maximize your visit, consider booking directly with the hotel to access discounted attraction tickets, and be prepared for potential waits for the elevators during peak times.

Facilities & Amenities
The hotel offers a variety of unique theme rooms, including Space, Roman, Polynesian, and Truck, which are a major draw for many guests, particularly those with children who enjoy the bunk beds and imaginative decor. Many of these rooms feature jacuzzi tubs, though some guests reported issues with their functionality, cleanliness, or water temperature. A recurring concern across reviews is the lack of modern conveniences such as sufficient charging ports or microwaves in the rooms, which can be inconvenient for longer stays or families. The televisions are often described as old with limited channel selections. A significant and consistent point of frustration for many guests is the hotel's elevator system; frequent complaints mention long wait times, often due to multiple elevators being out of service, leading to overcrowding and delays in accessing rooms or the lobby.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests praised their rooms as clean, spacious, and well-maintained, a considerable number reported significant issues, including visible dust, stained furniture, dirty floors, and even instances of pest issues. The overall condition of many rooms is frequently described as dated and worn, with complaints about damaged furniture, peeling wallpaper, and burnt-out light bulbs. Bed comfort also varies, with some guests finding beds comfortable, while others reported them as hard or worn out, leading to uncomfortable nights. Noise levels are a common concern, stemming from other guests, adjoining rooms, and occasional construction, impacting the tranquility of the stay. Furthermore, many guests experienced problems with bathroom functionality, citing small spaces, low water pressure, inconsistent hot water, and broken fixtures.

Dining & Food Quality
The hotel's dining options, particularly the L2 Grill, receive varied feedback. While some guests found the breakfast offerings to be satisfying with generous portions and a pleasant ambiance, others described the food as overpriced and mediocre, with slow service. Similarly, room service experiences were inconsistent, with some praising quick delivery and quality, while others found the food inedible or not worth the cost. Many guests noted the absence of a complimentary breakfast, which they felt was a significant omission given the room rates. However, the hotel's direct connection to the mall provides extensive access to a wide array of restaurants and bars within the shopping complex, offering diverse culinary choices and generally positive experiences for those willing to explore outside the hotel's immediate dining facilities.

Location & Accessibility
The hotel's central location directly within the mall is overwhelmingly cited as its most significant advantage, providing unparalleled convenience for guests. This allows for seamless access to all the mall's attractions, including the waterpark, Galaxyland, various theatres, and extensive shopping and dining options, all without needing to venture outdoors, which is particularly appreciated during colder months. While parking is available, experiences are mixed; some found it convenient and free, while others reported it as busy, requiring long walks, or noted the presence of transients in the parkade. Accessibility from the airport is primarily via expensive taxi services, as direct public transport options are limited. Ongoing LRT construction in the surrounding area has also impacted access, causing some inconvenience and noise.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted specific individuals who went above and beyond to ensure a positive stay, contributing to a welcoming atmosphere. The check-in and check-out processes, however, garnered mixed reviews; while some experienced quick and smooth procedures, others reported long waits, disorganization, and instances of unhelpful or dismissive front desk interactions. Housekeeping service was also inconsistent, with some guests noting impeccably clean rooms and prompt towel delivery, while others reported missed cleanings, unstocked amenities, or rooms left unlocked. Maintenance responses varied from prompt and effective to slow or dismissive of reported issues. Overall, the dedication of many staff members to providing excellent service is a recurring positive theme.

Additional Information
Many guests expressed that the hotel is overpriced for the value received, particularly given the condition of some rooms and the issues with certain amenities. Concerns were frequently raised regarding the hotel's damage deposit policy, with some guests reporting difficulties or delays in receiving their refunds. The cancellation policy also drew significant criticism, with numerous accounts of inflexibility and unexpected charges, leading to frustration. While the hotel offers discounted attraction tickets for the waterpark and other mall activities, these benefits are often contingent on booking directly with the hotel, disappointing guests who used third-party booking sites. The hotel maintains a pet-friendly policy, though some guests noted challenges in finding suitable outdoor areas for pets. Some guests also reported general safety concerns related to other guests or incidents within the hotel.