Citrus Patong Hotel by Compass Hospitality

The hotel's most striking feature is its exceptionally friendly and helpful staff, who consistently make guests feel like family, creating a warm and welcoming atmosphere. This, combined with its central location that offers both accessibility to attractions and a surprising sense of quietness, makes it a memorable choice. Guests frequently highlight the hotel's cleanliness, comfortable accommodations, and excellent value for money. It is an ideal fit for solo travelers seeking a safe and welcoming base, couples looking for a convenient and comfortable retreat, and sightseers who wish to explore the city on foot. Families will also find the hotel suitable due to its accommodating service and proximity to amenities. To enhance your stay, consider requesting a room away from the main road for a quieter experience, and take advantage of the nearby markets for convenient access to essentials.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The swimming pool is a popular feature, often described as clean and a pleasant spot for relaxation, though some guests note it is relatively small with limited seating. Adjacent to the pool is a gym, which is accessible 24/7, providing a convenient option for workouts, though it is generally considered small with limited equipment suitable for only one or two users at a time. Guests consistently praise the reliable and fast Wi-Fi connection throughout the property, ensuring seamless connectivity. Rooms are equipped with essential amenities such as air conditioning, a refrigerator, and a safe. Many rooms also feature a balcony, offering a private outdoor space, though views can vary. Thoughtful touches like providing umbrellas are appreciated by guests, especially given unpredictable weather.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its high standards of cleanliness, with rooms consistently described as very clean and well-maintained. The beds and pillows are generally found to be comfortable, contributing to a restful night's sleep. While many guests find the rooms to be of a good size, some describe them as compact or on the smaller side, particularly the bathroom, which can feel tight for some. Room amenities typically include a hairdryer and toiletries, though some guests noted that toiletries might need to be requested. Feedback on noise levels is mixed; while some rooms are quiet, especially those not facing the main road, others report street noise and thin walls, leading to disturbances from outside or neighboring rooms. Some guests also mentioned issues with bathroom water temperature fluctuations and occasional unpleasant smells in rooms, though these appear to be less common.

Dining & Food Quality
The hotel's breakfast service receives varied feedback, with many guests finding it to be good and offering sufficient options, while others describe it as mediocre or having limited variety. A highlight for many is the live egg counter, where guests can customize their omelets. The breakfast spread typically includes items like fruits, yogurt, some meats, fresh and steamed vegetables, muesli, and oatmeal. Some guests, particularly those seeking vegetarian options, noted a lack of diverse choices, and a few mentioned the menu becoming repetitive after several days. Despite some limitations, the food quality is generally considered good, with items like jasmine tea also receiving positive mentions. The hotel's kitchen for other meals is noted to close relatively early in the afternoon, which some guests found inconvenient.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering excellent accessibility to various attractions and amenities. It is conveniently situated within easy walking distance of Patong Beach, typically a 5 to 10-minute stroll. Guests appreciate its proximity to the vibrant Bangla Road, being close enough to enjoy the nightlife (about 10-15 minutes walk) yet sufficiently tucked away to avoid excessive noise. The surrounding area is rich with convenience stores like 7-Eleven, various markets (including Otop and fresh markets), and numerous restaurants and shops, making it easy for guests to find essentials and dining options. While the hotel is in a busy area, its specific placement helps mitigate some of the general area's noise, though some street noise can still be heard.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional friendliness and helpfulness, being a standout feature of the guest experience. Many guests describe the team as warm, welcoming, and professional, making them feel like family. The check-in process is frequently noted as smooth and efficient, with staff often accommodating requests like early check-in. Guests appreciate the staff's attentiveness and willingness to assist with any queries or needs, from providing extra towels to offering local guidance. Housekeeping is also commended for its efficiency and maintaining high standards of cleanliness. The overall sentiment is that the staff's dedication to providing excellent service significantly enhances the stay, contributing to a positive and memorable experience for many visitors.

Additional Information
Guests should be aware that the hotel typically requires a security deposit upon check-in, which is usually 1000 Thai Baht and is refunded upon departure, though some guests noted this was not always clearly communicated during booking. The hotel is generally considered to offer good value for money, with many guests feeling they receive more than expected for the price. While some reviews mention the hotel appearing a bit dated or basic in certain aspects, others highlight recent renovations, giving it a fresh and modern feel. There are mixed opinions on its star rating, with some guests perceiving it as more of a three-star property despite being advertised as four-star. The hotel also provides two access cards for convenience, one for the room and one for the entrance gate.