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About Okura Macau

Hotel Okura Macau is a five-star Japanese-themed hotel situated just a couple minutes away from the Macau Golf & Country Club and the Galaxy Macau Casino.

Nearly 500 rooms at this hotel feature tea and coffee making facilities, complimentary Internet access via Wi-Fi, floor-to-ceiling windows and flat-screen television. Suites offer added seating and living areas as well as scenic views of China and the hotel pool.

Hotel Okura Macau features a beauty salon, an outdoor pool, massage services, a fitness centre and sauna rooms. A shuttle bus service and meeting facility is also offered.

Guests can enjoy typical Japanese cuisine in the on-site restaurant and also enjoy a range of hot and cold beverages at the Nagomi Lobby Bar.

The Macau Ferry Terminal, the Casino at Venetian Macao, the City of Dreams and Taipa Village are all situated within just a few kilometres of this hotel.

Contact

Avenida Marginal Flor de Lotus, Cotai, Macau, China, Macau, China
Telephone: +853(8883)8883 | Fax: +853(8883)5905 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach / Sun umbrellas
  • Business centre
  • Casino
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Indoor swimming pool
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • PC with internet
  • Pets allowed
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Ironing board
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Massage
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 11:00

Positive Reviews

A complete Japanese experience

This hotel, being Japanese-themed, offers guests a typical Japanese experience. Guests have taken delight in the Japanese dining, hospitality and all-round environment of this hotel making it a truly memorable escape from the norm.

Excellent luxurious on-site features

Reviews make mention of the excellent amenities offered by this hotel. The on-site spa, massage service, sauna and beauty salon are among the most appreciated and highly valued features of this hotel and have been the subject of many guests' satisfaction.

A fine location in the Galaxy complex

This hotel offers a delightful location close to many popular places of interest. Guests are within walking distance of fine dining, shopping, entertainment and site-seeing areas and, for areas not within close proximity, guests are offered a range of transport options, including a hotel shuttle service.

Negative Reviews

In-room Wi-Fi signal is not convincing

Guests have expressed their disappointed in the Wi-Fi offered at this hotel. In public areas guests have enjoyed a strong Internet connection. However, in rooms, guests have struggled to maintain a decent Wi-Fi signal and have had to deal with a slow Internet as a result.

Staff members could make more of an effort

Although it is not the case with all staff members, there have been some reviews that express disappointment in some of the staff members for being impolite, disorganised and, in some instances, rather rude.

Check-in time is unreasonably long

For some reason, the check-in process at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel. Checking in at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel.

Rating Overview

Rating trivago Rating Index based on 4041 reviews across the web
9 /10
  • ebookers.com
    8.0 /10
  • Other Sources
    8.7 /10
9 out of 10 based on 4041 reviews