UNAHOTELS Scandinavia Milano

This hotel offers a comfortable stay in a classic setting, distinguished by its unique location directly opposite a large supermarket and its vibrant street market on specific days. Guests frequently highlight the hotel's convenient access to public transport, the quality of its breakfast, and the generally friendly demeanor of its staff. It is well-suited for business travelers attending events at nearby conference centers, sightseers looking to explore the city with ease via the metro, and families who appreciate the spacious rooms and local amenities. To ensure a peaceful stay, guests are advised to request a room away from the market street, especially on market days, and to take advantage of the supermarket for any immediate needs.

Facilities & Amenities
The hotel provides convenient access to a large supermarket directly across the street, which guests find highly beneficial for various needs. A lively street market operates outside the hotel on Tuesdays and Saturdays, adding local charm, though it can contribute to early morning noise. Private parking is available on-site, offering a secure option for those arriving by car, though it incurs an additional charge and can be challenging to access during market hours. The fitness center is noted by some as being small and having limited equipment, lacking amenities like towels or water. However, Wi-Fi is generally reliable throughout the property, and there is a well-regarded bar for guest enjoyment.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, with many describing them as spacious and featuring comfortable beds that ensure a restful sleep. However, feedback on room condition is mixed, with some noting that the decor and furnishings appear dated, including stained carpets and older furniture. The bathroom areas frequently receive comments about being small, and some guests reported signs of wear such as cracked tiles, loose fixtures, or even mold in a few instances. Noise is a recurring concern, stemming from thin walls that allow sounds from adjacent rooms and corridors, as well as significant early morning disturbances from the street market. Some rooms also lack in-room amenities like coffee makers or kettles.

Dining & Food Quality
The hotel's Breakfast consistently receives high praise for its variety and quality, offering a wide selection of both sweet and savory options to cater to diverse tastes. Guests appreciate the attentive staff in the breakfast area and the pleasant garden view from the dining room. Some guests noted occasional queues for the single coffee machine during peak hours. The hotel's restaurant offers a selection of dishes, with some guests highlighting specific menu items and the overall quality of the food. The bar is particularly commended, with staff noted for their exceptional hospitality, engaging service, and skill in preparing cocktails.

Location & Accessibility
The hotel boasts an excellent central location, providing easy access to Milan's key areas. It is conveniently situated just a few minutes' walk from the Gerusalemme metro station and tram lines, facilitating quick travel to attractions like the Duomo, the modern CityLife district, and the MiCo conference center. The presence of a supermarket directly opposite the hotel is a significant convenience for guests. A vibrant street market operates outside on Tuesdays and Saturdays, offering a unique local experience but also contributing to early morning noise and temporary street closures. Private parking is available on-site, though it is an additional cost and access can be tricky during market days.

Staff & Service
Most guests commend the friendly, helpful, and professional staff across various departments, including the reception, restaurant, and bar. Many highlight their attentiveness and willingness to assist with requests, provide local information, and ensure a pleasant stay. The check-in process is generally described as smooth and efficient. However, some guests reported isolated incidents of unhelpful or rude interactions with specific staff members, or noted that cleaners occasionally disregarded "do not disturb" signs. Despite these occasional issues, the overall sentiment is that the staff strives to provide excellent customer service.

Additional Information
Guests should be aware that the hotel's location means a vibrant street market operates directly outside on Tuesdays and Saturdays. While this offers a unique local experience, it can lead to significant early morning noise from vendors setting up and temporary street closures, potentially impacting vehicle access. Although the hotel maintains a pet-friendly policy, some guests found the provisions for pets to be minimal, and there were instances where pets were not permitted in certain common areas, such as the breakfast room. Private parking is available on-site, but it is important to note that this service incurs an additional charge, and access may be challenging during market days due to street activity.