UNAHOTELS Century Milano

This hotel is highly regarded for its exceptionally spacious rooms, often described as suite-like, providing ample comfort and relaxation. Its prime location near the Central Station makes it a convenient base for various travelers. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the generally good quality of its breakfast. The hotel is particularly well-suited for business travelers due to its quiet yet accessible location and large rooms conducive to work. Sightseers and families also find it ideal for exploring the city, with easy access to public transport and comfortable spaces. For couples, the quiet environment and comfortable amenities offer a pleasant retreat. To enhance your stay, be aware that the hotel's entrance can be a bit tricky to find due to ongoing construction and its position set back from the main road; detailed directions are advisable. Additionally, if traveling during warmer months, it is recommended to inquire about the air conditioning functionality, as it may operate seasonally.

Facilities & Amenities
Guests appreciate the hotel's well-appointed common areas, including an appealing lobby-living area that provides a comfortable space for relaxation. The convenience of mini-bar items being available without requiring a card guarantee is a noted plus. Rooms are equipped with smart TVs, and guests can request kettles for in-room hot beverages, which are promptly delivered. The hotel offers free Wi-Fi, ensuring guests can stay connected, though some have noted limited English TV channels. The presence of three elevators helps manage guest flow efficiently. While the hotel does not feature a swimming pool or a dedicated gym, its other amenities contribute to a comfortable stay. Some guests have observed that certain areas, such as hallways, can appear dark, and some facilities might seem a bit dated.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its clean rooms and overall tidiness. Guests frequently commend the spacious rooms, often noting their generous size compared to typical city accommodations. The comfortable beds and quality linens contribute to a restful night's sleep, and the large bathrooms with good water pressure are also appreciated. Many rooms are described as quiet rooms, providing a peaceful environment despite the central location, and some offer pleasant city views. However, some guests have found the pillows to be too soft or flat. A recurring concern is that the AC may not be functional outside of peak summer months, leading to warm rooms and potential noise if windows are opened for ventilation. Minor maintenance issues, such as chipped showers or signs of wear on walls and furniture, have been reported in some instances.

Dining & Food Quality
The hotel's breakfast offerings are a significant highlight for many guests, consistently described as sumptuous and varied breakfast. There is a wide selection of good quality food, encompassing both sweet and savory options, including pastries, eggs, bacon, and fresh fruit. Guests particularly enjoy the good coffee, which can be ordered separately. The hotel also features a restaurant that serves dinner options, with many finding the food to be tasty and the atmosphere pleasant. While most reviews are positive, some guests have expressed a desire for more variety in the hot food selection, occasionally finding it not warm enough. A few guests have also suggested adding more diverse culinary choices, such as Asian dishes, to the restaurant menu.

Location & Accessibility
The hotel boasts an excellent location, being just a five to ten-minute walk from Milan Central train station and the Metro station (Central FS). This proximity is highly convenient for guests arriving by train, making day trips to other cities and airport transport exceptionally easy. Nearby tram stops further enhance accessibility to various parts of the city. While the immediate vicinity is generally considered safe, some guests have noted that the area lacks a wide array of convenience stores, souvenir shops, or late-night restaurants/fast food directly adjacent to the hotel. A common point of feedback is that the hotel can be difficult to find initially, partly due to ongoing construction in the area and its position set back from the main street, which can confuse online maps. Parking is available, though it is typically off-site and can be expensive.

Staff & Service
Guest experiences with the staff are varied, though many praise the team for being helpful staff, friendly staff, attentive staff, and professional staff. The quick check-in and check-out processes are frequently commended, and the bell staff is appreciated for offering porterage services. Guests also highlight the prompt attendance to requests, such as providing kettles or extra towels. Housekeeping is generally described as efficient and thorough. However, some guests have reported instances of rude or unhelpful reception staff, particularly when addressing issues like non-functional air conditioning or specific loyalty program benefits. There have also been comments about occasional slow service or a perceived lack of empathy from certain team members, leading to less positive interactions for some visitors.

Additional Information
Guests should be aware that the hotel building is often covered in protective netting, which may be due to ongoing renovations or maintenance work, potentially obscuring views from some rooms. A significant point of feedback is that the AC is seasonal and may not be activated during certain months, even if the weather is warm, which can lead to uncomfortable room temperatures. While not unique to this hotel, guests will be charged a city tax upon arrival. Some loyalty program benefits, such as complimentary wine, have occasionally been denied despite being advertised. There have been isolated reports of issues with the lost and found system. On a more positive note, some unique rooms are equipped with treadmills, offering an unusual in-room fitness option.