Tughan Hotel

This hotel is primarily distinguished by its central location in Old Mardin, offering guests unparalleled access to the city's historical sites and providing stunning views of the Mesopotamian plain from its terrace. It is an ideal choice for sightseers and explorers who wish to navigate the ancient city on foot, immersing themselves in its unique ambiance. While some guests appreciate the authentic, historical building, others found the property to be older than anticipated from online photos. For couples seeking a romantic getaway, the views are a major draw, though potential noise issues should be considered. To ensure a more comfortable stay, guests are advised to bring earplugs if sensitive to noise and to confirm specific room amenities and conditions upon arrival.

Facilities & Amenities
The hotel features a prominent terrace that offers breathtaking panoramic views, a highlight for many guests, especially during breakfast. However, the presence of live music and entertainment on-site, while enjoyable for some, was a significant source of noise for others, often continuing late into the night and disturbing sleep. Several guests reported issues with the in-room air conditioning being old or non-functional, and the reliability of hot water was inconsistent, particularly during colder months. While Wi-Fi is available, some guests experienced connectivity problems. The absence of a lift was noted by some, making navigation challenging for those with mobility issues or heavy luggage. Additionally, basic amenities like shampoo were sometimes missing, and some rooms had non-working TVs or fridges.

Cleanliness & Room Comfort
A recurring concern among guests was the overall cleanliness and comfort of the rooms. Many reported a pervasive sewage smell or dampness, particularly in bathrooms, which often extended into the sleeping areas. Guests frequently encountered stained linens and old, discolored towels, raising significant hygiene concerns. The beds were often described as sagging and uncomfortable, impacting sleep quality, and some rooms had issues with clogged drains leading to water accumulation. A major drawback was the high noise levels from both street activity and the hotel's on-site entertainment, with thin windows failing to provide adequate sound insulation, making it difficult for guests to rest. While a few guests found their rooms to be clean and warm, these positive experiences were often overshadowed by widespread complaints about the general condition and comfort.

Dining & Food Quality
Feedback regarding the dining experience, particularly breakfast, was largely negative. Many guests described the breakfast variety as very limited and the food quality as poor, often consisting of basic items like olives, cheese, and tomatoes. Several reviews mentioned stale pastries and a general lack of freshness. The presentation was often criticized for being unhygienic, with food left uncovered, and guests frequently reported finding dirty plates and cutlery. While the hotel does have a restaurant on-site, the breakfast experience left many feeling disappointed and opting to seek meals elsewhere. Some guests also noted that coffee was not always included or required an extra charge.

Location & Accessibility
The hotel's central location in Old Mardin is consistently highlighted as its strongest asset. Guests appreciate being within walking distance of numerous key attractions, including the Mardin Museum, Ulu Mosque, and Zinciriye Madrasah, allowing for easy exploration of the city's historical core. The convenience of being directly on the main street means shops and local points of interest are immediately accessible. However, parking presents a significant challenge for guests arriving by car, as the hotel does not have dedicated on-site parking. While a valet service is sometimes offered or nearby paid parking options are available, finding a spot can be difficult and expensive, often requiring guests to park a considerable distance away.

Staff & Service
Guest feedback on the staff & service was mixed. Many guests praised the helpful staff and friendly staff, particularly those who assisted with tour organization and airport transfers, noting their willingness to go above and beyond. Some found the check-in process to be efficient and the staff attentive to their needs. However, a significant number of reviews reported instances of unhelpful staff and rude staff, particularly at the reception, who were perceived as indifferent to guest concerns or unwilling to resolve issues. There were complaints about slow check-in processes, difficulties with room changes, and staff not addressing complaints about room conditions or noise, leading to frustration and a negative overall experience for some.

Additional Information
A notable aspect of the hotel, frequently mentioned by guests, is its live music policy which often extends late into the night, sometimes until midnight or beyond. While this provides entertainment for some, it significantly impacts the ability of other guests to sleep, especially those in rooms facing the entertainment areas. There were also recurring issues with reservation discrepancies, where guests found their booked room types or amenities were not as described upon arrival. In some unfortunate instances, guests reported that their reservations were unexpectedly cancelled by the hotel, sometimes under questionable circumstances like alleged "flooding," which guests suspected were due to the hotel prioritizing larger group bookings.