Tower Inn Makati Business Hotel

The hotel's prime location in the heart of Makati, offering unparalleled access to major shopping centers like Landmark, Glorietta, and Greenbelt, stands out as its most memorable attribute. This makes it an ideal choice for shoppers, sightseers, and business travelers seeking convenience and value. Guests consistently highlight the exceptional friendliness of the staff and the satisfying breakfast as key positives. While the hotel is recognized for its cleanliness, many note its older aesthetic and the persistent challenge of in-room Wi-Fi connectivity. For those planning a stay, it's advisable to confirm Wi-Fi availability in your specific room and consider requesting a room away from the main road to minimize potential noise. The hotel also offers a unique New Year's Eve experience with rooftop fireworks, appealing to those looking for a festive celebration.

Facilities & Amenities
Guests frequently discuss the hotel's amenities, with Wi-Fi access being a prominent topic; while available in the lobby, its reception in individual rooms is often described as spotty or non-existent, prompting many to use the common areas for internet needs. A highly appreciated and environmentally friendly feature is the water refilling station on each floor, providing convenient access to cold, tap, and hot water. Rooms are generally equipped with air conditioning, though some units are noted for being noisy or less efficient. Basic entertainment is provided by cable TV, with some rooms featuring a Smart TV. Other in-room conveniences include a fridge and radio. The elevator has been mentioned as needing adjustment due to its quick closing. While the hotel offers essential amenities, guests have expressed a desire for additions like a microwave for guest use or self-service laundry facilities, which are not currently available.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness across its rooms, lobby, and dining areas, which guests appreciate. However, feedback on room comfort and condition is mixed. Many rooms are described as small or cozy, with some appearing outdated or dingy, featuring dimly lit interiors and occasionally stained carpets. Noise can be an issue, with some guests reporting street noise or thin walls that allow sounds from adjacent rooms. While air conditioning is present, some units are old and noisy. Beds are generally considered comfortable, though some guests found the pillows to be less than ideal. Bathrooms receive varied comments; some are spacious with good water pressure, but others have issues like short shower curtains leading to water on the floor, or a lack of hot water. In-room amenities are basic, with disposable slippers and complimentary toiletries like soap, shampoo, and toothbrush provided, but some guests noted a lack of hand towels, hair dryers, or only a single main towel.

Dining & Food Quality
The complimentary breakfast offered at the hotel is consistently praised by guests, often described as good, delicious, satisfying, and a great value given the room rate. While some guests note the breakfast menu can be somewhat limited in choice, it is generally considered basic yet tasty and filling. The food quality is well-regarded, with specific mentions of the cook accommodating requests like oatmeal. The wait staff in the dining area are frequently commended for their courtesy and attentiveness, contributing positively to the breakfast experience. However, some guests expressed a desire for more variety, such as the inclusion of fruits, which were sometimes listed but not available. Overall, the breakfast is a significant highlight for many visitors, providing a convenient and pleasant start to the day.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its strongest asset, placing guests within an easy and short walking distance to major shopping destinations like Greenbelt, Landmark, and Glorietta malls, as well as the Ayala Center. This prime position makes it highly convenient for shoppers, sightseers, and those attending events in the Makati CBD. Guests appreciate its proximity to other points of interest, including a nearby park, museum, hospital, and worship places. The hotel's accessibility also extends to transportation, with guests finding it easy to book rides through services like Grab. While some guests mentioned difficulty for taxi drivers to locate the hotel, this was not a widespread concern. Parking is available on-site, located up front, providing convenience for guests traveling with their own vehicles.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the courtesy and professionalism of the entire team, from the security staff at the entrance, who are described as exceptional and heartwarming, to the receptionists and wait staff in the dining area. The staff's willingness to accommodate requests promptly, such as switching rooms due to TV issues or addressing air conditioning concerns, contributes significantly to a positive guest experience. The check-in and check-out processes are generally smooth and efficient, making guests feel respected throughout their stay. Many reviews specifically commend the staff for embodying excellent Filipino hospitality, making visitors feel welcome and well-cared for.

Additional Information
Many guests note the hotel's older aesthetic and suggest that it needs renovation or a refinishing to update its facade and interior, particularly the reception and breakfast areas. While some find its classic style charming, others feel that a modernization would significantly enhance the overall guest experience and allow the hotel to potentially increase its pricing. Despite its age, the hotel is consistently described as clean and well-kept, indicating good maintenance. A unique and memorable experience for some guests was witnessing the New Year's Eve fireworks from the hotel's rooftop, offering a close-up view of the local celebrations and the Makati skyline. This distinct feature adds a special appeal for those staying during the holiday season, providing a festive and exclusive vantage point. The hotel also provides disposable slippers in rooms, a thoughtful touch for guest comfort.