The Memory at On On Hotel

This historic hotel, recognized as the oldest in Phuket, offers a truly unique and memorable experience, blending its rich heritage with modern comforts. Its signature feature is its captivating Sino-Portuguese architecture and old-world charm, which transports guests back in time, making it a destination in itself. The hotel's central location in Phuket Old Town is ideal for culture seekers and sightseers eager to explore the vibrant streets, local markets, and diverse culinary scene on foot. Couples and solo travelers appreciate the boutique atmosphere and the attentive service that makes every stay feel special. To fully immerse yourself in the local culture, plan your visit to coincide with the Sunday Night Market, which is conveniently located right at the hotel's doorstep.

Facilities & Amenities
Guests consistently praise the thoughtful amenities provided, including a mini-fridge in rooms stocked with complimentary drinks and bottled water, replenished daily. The hotel also offers a welcoming lobby area with complimentary snacks, coffee, and tea available throughout the day, creating a pleasant space for relaxation. A convenient laundry service is available, noted for its efficiency and reasonable pricing. While the hotel maintains its historic character, some guests note the absence of modern facilities such as a swimming pool or fitness center. Additionally, some rooms on upper floors may not have lift access, though staff are readily available to assist with luggage.

Cleanliness & Room Comfort
The rooms are generally described as well-appointed, clean, and comfortable, with many guests highlighting the comfortable beds and high-quality linens that ensure a restful sleep. The air conditioning is consistently praised for being effective, a welcome relief from the tropical heat. Showers are noted for their good water pressure and hot water, with some featuring both rainfall and handheld options. While most rooms are considered quiet, some guests in street-facing rooms or those with thin walls occasionally report noise from outside or from neighboring rooms. Some rooms are described as small or having dim lighting due to limited natural light or lack of external windows, and a few guests experienced minor issues with shower drainage or toilet doors.

Dining & Food Quality
The hotel does not offer a traditional breakfast service, but guests appreciate the convenience of the on-site Cafe Mem, which provides a selection of warm croissants, coffee, and yogurt granola bowls. Many guests opt to explore the abundant nearby restaurants and cafes in Phuket Old Town, which offer a wide array of local and international cuisine at various price points. The hotel's lobby area also features a self-serve station with complimentary snacks and drinks, including a unique rose tea, which is a popular touch. For evening relaxation, the hotel's bar offers a selection of cocktails and other beverages.

Location & Accessibility
The hotel's central location in the heart of Phuket Old Town is a significant highlight for guests. It provides easy walking access to numerous tourist attractions, restaurants, cafes, and shopping areas. The Sunday Night Market is a major draw, as it takes place directly in front of the hotel, offering an immersive cultural experience. While the hotel is relatively far from Phuket airport and the main beaches, guests find that taxis and ride-sharing services provide convenient and affordable transportation. The hotel is also well-situated for those looking to explore the cultural side of Phuket, with attractions like Monkey Hill within reasonable distance. Parking is typically on the street and can be challenging to find, especially during peak times.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend their warm greetings upon arrival, offering welcome drinks and assisting with luggage. The check-in process is described as smooth and efficient. Staff members are highly praised for their professionalism and willingness to go above and beyond, providing valuable local recommendations for dining and activities, and assisting with transportation arrangements. Their ability to communicate effectively in English is also a recurring positive comment, contributing significantly to a comfortable and enjoyable stay for international visitors.

Additional Information
This hotel is celebrated for its profound historical significance, being the oldest hotel in Phuket and famously featured in the film "The Beach." Its Sino-Portuguese architectural style and meticulously preserved period decor create a truly immersive experience, with many guests feeling as though they are stepping back in time. The hotel thoughtfully provides complimentary traditional snacks and rose tea in the lobby, adding to the unique cultural ambiance. Guests appreciate the eco-friendly policy of offering beach towels with a refundable deposit and the option to reuse bath towels. The hotel also plays period music throughout its public areas, enhancing the nostalgic atmosphere.