About The Gardens Hotel & Residences
Catering to both the leisure and business traveler, St Giles The Gardens-Grand Hotel and Residences is a luxury hotel offering over 600 guest rooms and residences in Mid-Valley City.
All rooms include free Wi-Fi, air conditioning, satellite TV, DVD player, kitchenette with refrigerator and microwave, minibar, iron and ironing board, private bathroom, tea and coffee making facilities.
Hotel amenities include 24-hour front desk, business center, meeting rooms, conference space, fitness facilities, on site shopping, hair salon, indoor and outdoor swimming pool, childcare services and ATM/banking.
On site dining is available at The Spread restaurant, which is open for breakfast, lunch and dinner. 24-hour room service is also offered.
St Giles The Gardens-Grand Hotel and Residences is 7-minutes’ walk from the Mid Valley Mega Mall. The Kuala Lumpur Bird Park and the Lake Gardens are easily accessible by public transport or taxi.
Good location for shopping
The hotel is well placed for shopping and is in close proximity to the shopping malls. The Mid Valley Mega Mall for example is 7-minutes' walk from the hotel. A choice of restaurants are within easy walking distance. Bintang Walk and Petaling Street (Chinatown) are a 10-minute drive away. .
Great dining experience
The onsite restaurant which offers beautiful views overlooking the Klang River is open daily. Many guests commented that the restaurant offers a variety of delicious local and international dishes. It also Staff have also been described as friendly, considerate and professional.
The rooms were found to be spacious, generally clean, well appointed and comfortable.
Occasional poor customer service
While most customer service reviews were very positive, some guests had negative customer service experiences. Some guests felt that the front desk staff were unprofessional, reporting that at times the check-in service was slow and guest rooms were not always ready at the required time.
5-star rating has been questioned
Some guests felt that the service and amenities offered fell short of this hotels' 5-star rating. Complaints included that only one bottle of complimentary water was offered during the stay. The hotel does not provide free parking and some guests found the parking prices to be expensive. While most reviews regarding the restaurant were positive, some guests considered the breakfast buffet to be expensive for what was offered.
Cleanliness needs attention
Some guests felt that the furnishings were old and outdated. While not the majority of reports, several guests commented that the floors were stained and the bathrooms were not thoroughly cleaned.