The E-Hotel Makati

The hotel's most notable feature is its strategic location, offering unparalleled convenience for guests. It serves as an ideal base for shoppers and sightseers due to its direct proximity to major shopping malls and popular attractions, while also catering to business travelers with its accessible position. Guests consistently praise the spacious rooms and the exceptionally friendly staff, which significantly enhance the overall experience. The hotel is particularly well-suited for families seeking comfortable accommodations close to city amenities. To ensure a more peaceful stay, guests are advised to consider requesting a room away from the main road to mitigate potential street noise, and to manage expectations regarding the hotel's exterior appearance, which some reviews note as older than the well-maintained interiors.

Facilities & Amenities
Many guests observe that the hotel's exterior appears old or run-down, with some reviews explicitly mentioning ongoing renovation work that can affect the initial impression. This contrasts with the generally positive feedback on the cleanliness and modernity of the interior spaces. A recurring point of feedback is the absence of certain common hotel facilities, specifically a gym and a swimming pool, which some guests found to be a notable omission for a property of this type. While parking is available, it is often described as limited, which could be a consideration for guests arriving by car. Additionally, the lobby atmosphere was characterized by some as gloomy and tight, which might not align with expectations for a welcoming entrance. Despite these observations regarding the building's external state and limited recreational amenities, the hotel aims to provide a comfortable stay within its available offerings.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Most guests found their rooms to be spacious, clean, and comfortable, with comfortable mattresses and pillows ensuring good sleep quality. However, a significant number of reviews highlight issues such as an old smell or dirty carpets, stained sheets, and broken furniture. Bathrooms received varied comments; while some were clean, others reported dirty walls, broken fixtures, leaking tubs, and flooding during showers due to poor drainage or low water pressure. Some guests experienced problems with air conditioning not being cold enough or leaking, and WiFi and TVs not working reliably. The absence of complimentary water bottles and the high cost of mini-bar items were also noted by some.

Dining & Food Quality
Feedback on the breakfast service is predominantly negative. Many guests described the food quality as very poor, with limited options and often dirty dishes. Concerns were frequently raised about the lack of fresh milk, with only powdered milk available, and the overall dining experience being subpar. The breakfast area, sometimes located in a street-side restaurant, was criticized for having rickety tables and an unappealing atmosphere. While some found the Filipino breakfast variety to be acceptable or decent, the general consensus points to this being a significant area for improvement, impacting the overall satisfaction of guests looking for a quality morning meal.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage by guests. It offers convenient access to prominent shopping malls like Greenbelt, Glorietta, and SM, making it an ideal base for shoppers and those seeking diverse dining and entertainment options. Guests appreciate being within walking distance of major attractions and having easy access to public transport links, facilitating exploration of the city. Despite not being in the absolute center of the business district, its proximity is considered sufficient for business travelers. However, some guests noted considerable street noise from passing cars, which could potentially impact the tranquility of the stay, especially for rooms facing the main road.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the accommodating service provided by the team, noting their enthusiasm and willingness to go above and beyond to assist with various requests, from room preferences to local information. The check-in process is often commended for being remarkably quick and efficient, ensuring a smooth and welcoming arrival experience for guests. Many reviews specifically mention the hospitality and attentiveness of the entire team, from the front desk personnel to the housekeeping staff, making guests feel valued and well-cared for throughout their stay. This consistently positive interaction with the staff is a standout feature, significantly contributing to guests' overall satisfaction and making their visit more enjoyable.