The Act Hotel

The hotel is often praised for its spacious rooms and stunning lagoon views, providing a comfortable and scenic retreat that guests find memorable. Guests consistently highlight the hotel's exceptional cleanliness, the attentive and friendly staff, and the overall comfort of the accommodations, which contribute significantly to a pleasant stay. Its central location near the corniche and various attractions makes it an ideal choice for families seeking a quiet and spacious environment, as well as sightseers and business travelers who value convenience and easy access to the city's offerings. To enhance your experience, guests recommend requesting a room on a higher floor with a lagoon view for the best scenery, and being aware that the pool water tends to be cold.

Facilities & Amenities
Most guests appreciate the hotel's spa facilities, including a well-maintained sauna, steam room, and cold plunge pool, offering relaxing options after a day of activities. However, the rooftop pool frequently receives mixed feedback; many find it to be quite small and shallow, making it less suitable for serious swimmers and more for casual lounging. A recurring concern is the cold temperature of the pool water, which some guests found made it less enjoyable and limited its use. While valet service is generally praised for its efficiency and convenience, parking can be a challenge, with some guests noting limited space and difficulty in accessing certain levels. Issues with air conditioning controls and effectiveness, as well as room keys deactivating frequently, were also mentioned by some, causing minor inconveniences during their stay.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the spacious nature of the rooms, often highlighting the comfortable beds that ensure a restful sleep. The bathrooms are frequently described as wonderfully finished and very roomy, providing a pleasant private space. However, some guests reported issues with a persistent room smell, occasionally noting dampness or residual smoke, which impacted their comfort. While generally quiet, some reviews mentioned noticeable noise levels from outside works or corridors, affecting tranquility. A common point of feedback relates to missing in-room amenities, such as bathrobes, sufficient toiletries, and basic kitchenette items like cutlery and crockery, which often required multiple requests. Additionally, a few guests observed signs of wear, including older furniture and dirty switches, suggesting a need for updates to maintain a premium feel.

Dining & Food Quality
The breakfast experience garners mixed but generally positive reviews. Many guests praise the buffet for its variety and the overall food quality, often highlighting the delicious taste and the helpfulness of the restaurant staff who are attentive to guest needs. Specific chefs and waiters received appreciation for their attentive service and willingness to assist with dietary needs, enhancing the dining atmosphere. However, some guests felt the breakfast options could be more diverse, occasionally noting a lack of certain items like chicken sausages or an overabundance of bread-based selections. A few reviews also mentioned that some food items were served cold, and the menu could become repetitive for longer stays, suggesting room for improvement in maintaining consistent temperature and offering broader culinary choices to cater to diverse tastes.

Location & Accessibility
The hotel's central location is a significant advantage, frequently praised by guests for its proximity to key areas and attractions. It is conveniently situated near the corniche, offering pleasant walking areas, and is within easy reach of various attractions, including a beautiful park and the lagoon, making exploration easy. Guests appreciate being close to shopping options, grocery stores, and fast-food chains, which adds to the convenience of their stay. While some guests found the hotel to be a considerable distance from Dubai city center, its immediate surroundings in Sharjah are highly regarded for their accessibility and amenities. Parking is available, including efficient valet service, though some guests noted challenges with limited space and accessibility, particularly for self-parking, which can be a minor inconvenience.

Staff & Service
The staff consistently receives high praise, with many guests highlighting their exceptional friendliness, helpfulness, and attentiveness throughout their stay. From the moment of arrival, the quick check-in and check-out processes are appreciated, contributing to a smooth experience. Housekeeping teams are frequently commended for their thoroughness, ensuring rooms are impeccably clean and well-maintained, with specific mentions of staff going "above and beyond" to assist guests. Restaurant staff are noted for their supportive and welcoming demeanor, enhancing the dining experience with their proactive service. The valet service is also frequently mentioned for its efficiency and courtesy, making arrival and departure hassle-free. While most interactions are overwhelmingly positive, a few guests noted that some front office staff could be less welcoming or professional, contrasting with the generally excellent service provided by the rest of the team.

Additional Information
Many guests expressed a perception that the hotel's actual experience, particularly concerning room condition and certain amenities, does not fully align with a five-star rating as advertised. While the hotel aims for a luxurious feel, some reviews pointed out that the furniture and fixtures showed signs of wear, and basic items like bathrobes or full kitchenette provisions were often missing or required repeated requests, leading to minor frustrations. This suggests that while the hotel offers a comfortable and generally clean stay, guests expecting the full complement of services and pristine maintenance typically associated with a top-tier establishment might find some aspects falling short of their expectations, impacting their overall impression of the hotel's luxury status.