Rosa Grand Milano - Starhotels Collezione

The hotel's most notable feature is its unbeatable central location, placing guests just steps away from the Duomo and the city's vibrant shopping district. This makes it an ideal choice for sightseers eager to explore Milan's iconic landmarks, shoppers looking for convenient access to high-end boutiques, and business travelers attending events in the city center. The property is consistently praised for its cleanliness and comfortable accommodations, though guest experiences with staff and certain room aspects show mixed feedback. For families, the availability of connecting and spacious rooms is a significant advantage, while couples can enjoy a romantic setting with easy access to Milan's attractions. To ensure a comfortable stay, guests might consider requesting a room away from street-facing areas to minimize noise and should confirm air conditioning functionality upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the presence of a fitness center for their workout needs. While some rooms are equipped with a minibar and a coffee machine, the availability of these amenities can vary. The hotel also provides umbrellas for guest use, a thoughtful touch. For those traveling with larger groups or families, connecting rooms are available and highly valued for providing ample space. Valet parking is offered, though some guests find it to be quite expensive. However, recurring issues include non-functional air conditioning in many rooms, with some guests being offered only a fan as an alternative. There are also reports of safety box malfunctions and a policy of rationing water bottles, which can be inconvenient.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms and bathrooms as spotless and well-maintained. The comfortable beds and quality linens contribute to a restful sleep experience. Many rooms are noted for their spacious bathrooms, though some older sections of the hotel feature outdated designs. A recurring point of concern for some guests is the presence of glass doors for the bathroom, which can compromise privacy. While some rooms are modern and well-appointed, others are described as dated, with worn furniture and occasional issues like a bad smell or dusty surfaces. Noise levels can be a significant issue, with thin walls allowing sound from neighboring rooms and street noise from nearby bars and traffic disturbing sleep, especially in rooms facing the street.

Dining & Food Quality
The hotel's breakfast receives mixed reviews, with many guests praising its variety and quality, including fresh juices and a selection of hot and cold items. However, some find the breakfast room to be dark and cramped, and a few guests reported limited options or food running out before the official end of service. Specific items like scrambled eggs have received criticism for their quality. The hotel features a restaurant and a bar, with positive comments on the quality of the food, such as pizza and other menu items, and the atmosphere of the bar. Room service is available, though some guests have experienced unresponsiveness or limited options, particularly late at night, and noted a lack of fresh bread or pastries.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being just a few steps from the Duomo and the Galleria Vittorio Emanuele II. This prime position allows guests to easily walk to major attractions, the bustling shopping district, and numerous restaurants and bars. The hotel is situated in Piazza Fontana, offering convenient access to public transportation and a readily available taxi stand right outside. While the location is highly praised for its convenience, some guests have noted that the immediate surrounding area can be noisy due to nightlife. Parking is available, primarily through valet service, but it is often cited as being quite expensive.

Staff & Service
Feedback on the staff is notably mixed. Many guests praise the friendly staff, highlighting their helpful staff, attentive service, and professionalism, particularly from the concierge team, bellmen, and some receptionists who go above and beyond. The check-in process is often described as quick and efficient, and housekeeping is generally commended for its thoroughness. However, a significant number of reviews report instances of unhelpful, impolite, or dismissive staff, especially at the reception desk, leading to frustrating experiences with issues like late check-out requests, room service, or resolving room problems. Some guests also experienced slow check-out process or a lack of communication regarding their requests.

Additional Information
Guests should be aware that the hotel's layout can be somewhat confusing, with maze-like corridors leading to rooms, which some find inconvenient, especially with luggage. There have been recurring issues with internet connectivity, with some guests reporting no Wi-Fi for extended periods. The hotel operates a pet-friendly policy, accommodating guests traveling with animals. Some guests have noted an "automatic cuperto" or service charge added to their bill, which they found surprising. While the hotel maintains strong security measures, with attended and monitored entrances, some reviews suggest the property is in need of renovation needs in certain areas, particularly regarding older room furnishings and bathroom fixtures.