- Free WiFi
- Pool
- Spa
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4 Stars
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About Krystal Cancun
Direct access to white-sand beach
Enjoy the Caribbean Sea from the resort's private beach area featuring a retaining wall that creates calm swimming conditions.
Diverse on-site dining options available
Choose from five restaurants, including Hacienda El Mortero for traditional Mexican cuisine and Ayami for Japanese dishes.
Aging room and facility infrastructure
Guest rooms and common areas exhibit signs of wear, including outdated furniture, worn bathroom fixtures, and slow elevator service.
Dedicated concierge and tour services
Arrange local excursions, transportation, and ticket reservations directly through the resort's on-site tour desk and concierge staff.
Prime location near nightlife district
Walk to popular clubs like Coco Bongo and numerous shopping options in less than 10 minutes.
Extensive resort recreational facility access
Utilize the on-site fitness center, outdoor swimming pool, spa, sauna, and kids' club during your stay.
Potential noise from nearby nightlife
Proximity to the hotel zone's nightlife district results in audible music and activity in guest rooms during evening hours.
Krystal Cancun is a 4-star hotel with a prime beachfront location, offering Altitude Tower suites with ocean views and exclusive lounge access. It features multiple pools, including adults-only and kid-friendly options, and is steps from Cancun's nightlife, including Coco Bongo. Guests can access a comprehensive spa with massage, hot tub, and sauna, and choose from six dining options and five bars. The hotel has a review score of 8.2 based on over 37,000 reviews, with location, atmosphere, and service highlighted positively by guests.
Rooms
Standard Room, 1 King Bed, City View
- 1 1 King Bed
- Sleeps 2
- 344 sq ft
Krystal Club with Balcony Ocean View, Two Double Beds
- 1 2 Double Beds
- Sleeps 4
- 366 sq ft
Luxury Double Room, 2 Double Beds, Balcony, Ocean View
- 1 2 Double Beds
- Sleeps 4
- 344 sq ft
Krystal Club with Balcony Ocean View, King Bed
- 1 1 King Bed
- Sleeps 2
- 366 sq ft
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Reviews
Very good
based on 38,826 ratings from top
sites
This rating is from the trivago Rating Index (tRI), which combines guest ratings from top sites for a trustworthy result.Learn how the tRI works
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Review summary
Summarized by AI from 1,000+ reviews
This hotel is a vibrant beachfront retreat ideal for families, couples, and sightseers seeking both relaxation and entertainment. Its excellent location directly on one of Cancún's most beautiful beaches provides stunning ocean views and convenient access to lively nightlife and shopping. The property boasts impressive swimming pools and highly praised specialty restaurants, particularly the Japanese and Italian options, which offer delicious dishes and engaging chef shows. Guests consistently highlight the attentive, friendly, and exceptionally helpful staff who go above and beyond to ensure satisfaction. For a truly enhanced experience, consider booking a room on a higher floor for the best views.
Rated above average for Cancun
Guest reviews
Excellent40%
Very good20%
Good16%
Fair10%
Poor14%
Top amenities
- WiFi in lobby
- WiFi in rooms
- Pool
- Spa
- Parking
- A/C
- Restaurant
- Hotel bar
- Gym
All amenities
Wellness
- Beauty salon
- Steam room
- Massage
- Sauna
Property amenities
- Business center
- Café
- Nightclub
- Entrance hall/lobby
For children
- Childcare
- Playground
- Kids' club
- Kid meals
Room amenities
- Bathtub
- Shower
- Ironing board
- Openable windows
Sports facilities
- Golf course
- Fitness
- Surfing
- Diving
Hotel theme/type
- Convention hotel
Hotel characteristics
- Family friendly
Location
Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico
Highlight
Dedicated concierge and tour services
Arrange local excursions, transportation, and ticket reservations directly through the resort's on-site tour desk and concierge staff.
Distance from Krystal Cancun
- 9.3 km from Cancun (City center)
- 12.3 km from Cancun Underwater Museum
- 16.9 km from Cancun International Airport
Explore nearby attractions
Property info
Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico
Frequently Asked Questions about Krystal Cancun
Is there a pool area at Krystal Cancun?
Yes, Krystal Cancun offers 2 pool areas.
Are pets allowed at Krystal Cancun?
No, Krystal Cancun doesn’t allow pets.
Is parking available at Krystal Cancun?
Yes, Krystal Cancun provides Parking for guests.
What time is check-in and check-out at Krystal Cancun?
Check-in at Krystal Cancun is available from: . Check-out time is by .
Where is Krystal Cancun located?
Krystal Cancun is located in Paseo Kukulcan Km 9 lotes 9 y 9 A, 77500, Cancun, Mexico.
The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.
