Quest On Lambton Serviced Apartments

This hotel is primarily recognized for its spacious apartments and an exceptionally central location, making it a highly convenient choice for guests. Its prime position in the heart of the city is a signature feature, appealing particularly to business travelers seeking easy access to government departments and the CBD, as well as sightseers keen to explore nearby attractions and public transport links. While many guests appreciate the generous room sizes, a recurring theme in reviews highlights the property's dated appearance and the need for significant refurbishment. Cleanliness receives mixed feedback, with some praising it while others report notable issues. Noise from the street is a frequent concern, especially due to the building's older construction. To enhance your stay, it is advisable to be aware of the two distinct entrances, one on Lambton Quay and another on The Terrace, which can be confusing upon arrival. Additionally, securing parking in advance is crucial, as it is off-site and limited, and requesting a higher floor may help mitigate street noise.

Facilities & Amenities
Guests frequently highlight the convenience of the kitchen facilities available in the apartments, which often include a dishwasher, microwave, and plunger coffee maker, making them suitable for longer stays or self-catering. Many units feature a separate lounge area, providing ample space for relaxation or remote work. While Wi-Fi generally receives positive feedback for its reliability, a significant number of reviews mention the absence of air conditioning, which can lead to uncomfortable temperatures, especially during warmer periods. Although oil heaters and fans are provided, guests often find them insufficient for adequately heating or cooling the rooms. The elevators are described with mixed feelings, some finding them small and shaky, while others note their unique, older charm. Some apartments also offer laundry facilities, though specific details on their condition vary.

Cleanliness & Room Comfort
The spacious nature of the rooms and apartments is consistently appreciated by guests, offering ample space for spreading out. However, feedback on cleanliness and overall room condition is highly mixed. While some guests report clean and tidy accommodations, a significant number express disappointment, citing stained carpets, worn furniture, and general signs of being dated and in need of refurbishment. Issues like dust, musty smells, and uncleaned areas in bathrooms and kitchens are also frequently mentioned. Bed comfort varies widely; some find the beds comfortable, while many others describe them as hard, with springs felt, or generally uncomfortable, leading to poor sleep. Noise is a major concern, with street noise from traffic, rubbish trucks, and construction being particularly disruptive, largely due to the single-glazed windows that offer poor sound insulation. Bathroom condition also receives criticism, with reports of loose fixtures, poor water pressure, and mold.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within easy walking distance of the CBD, shopping areas, and numerous attractions. Its proximity to public transport hubs, including the railway station and ferry terminal, makes it highly convenient for exploring the city and beyond. Guests appreciate being able to walk to Parliament, the National Library, and various entertainment districts. However, parking is a frequently discussed point; it is not on-site and must be pre-booked, often at an additional cost, with some guests finding the off-site arrangements challenging or confusing. The hotel has two main entrances, one on Lambton Quay and another on The Terrace, which can be disorienting for first-time visitors or taxi drivers. Despite some concerns about the immediate surrounding area, the location is generally considered safe and highly accessible.

Staff & Service
The staff at the hotel generally receive positive feedback for their helpfulness and friendly demeanor. Guests frequently commend the reception team for their assistance, particularly with after-hours check-ins and accommodating specific requests, such as handling bicycles. The check-in process is often described as efficient, contributing to a smooth arrival experience. However, feedback on room servicing is inconsistent, with some guests reporting a lack of daily housekeeping or issues with amenities not being replenished, while others found the cleaning staff attentive. There are isolated reports of less friendly interactions or miscommunication, particularly concerning parking arrangements. Despite these occasional issues, the staff's willingness to engage in problem resolution, such as moving guests to different rooms due to discomfort or noise, is noted and appreciated by many, highlighting a commitment to guest satisfaction.

Additional Information
A significant point of concern for many guests is the ongoing construction near the building, which can lead to considerable noise disruption, particularly during the day and sometimes into the evening, due to the building's older, single-glazed windows. Guests are often surprised by this, as it is not always disclosed in advance. It is also important for visitors to be aware that there are multiple Quest hotels in the immediate vicinity, which can cause confusion upon arrival if the exact address is not noted. While the hotel maintains a strict smoking policy, some guests have reported detecting smoke from other rooms, indicating occasional non-compliance. Some reviews mention a unique room setup on level 3, located directly behind the reception area, which some single travelers found to raise safety concerns due to its proximity and the lack of 24/7 reception presence. Additionally, guests may receive gym vouchers for a nearby facility, offering an alternative for fitness needs.