Pentahotel Moscow, Arbat

The hotel offers a vibrant urban experience, distinguished by its prime central location on New Arbat, providing immediate access to cultural landmarks and a lively city atmosphere. Guests consistently highlight the modern and stylish design of the property, creating a comfortable and inviting ambiance. The attentive and professional staff are frequently praised for their exceptional service, contributing significantly to a positive stay. This hotel is an excellent choice for sightseers and tourists eager to explore the city's main attractions on foot, including the nearby Old Arbat and Red Square. It also appeals to couples seeking a romantic and convenient base, and friends or business travelers who appreciate a contemporary setting with good amenities. To enhance your visit, consider requesting a room on a higher floor for a better view of the city, and be prepared that the hotel entrance can be a bit subtle, located on the third floor within a shared building.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The Wi-Fi connectivity is generally stable, allowing guests to stay connected, though some experienced occasional disconnections. A vibrant lobby bar and gastropub provide a cozy atmosphere for enjoying drinks and meals, with some guests noting the availability of billiards and even stand-up comedy events. For those looking to maintain their fitness routine, a well-equipped fitness center is available. In-room amenities include a refrigerator, tea and coffee making facilities (with some rooms featuring a capsule coffee machine), and a television with numerous channels, free YouTube access, and the ability to order services directly. Guests can also request an ironing board and iron from the reception. However, the elevators are frequently cited as a point of frustration due to long waiting times and high traffic, and some rooms lack a proper wardrobe or sufficient storage space.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, cozy, and modern in design, with many appreciating the daily housekeeping and fresh towel changes. The comfortable beds, quality mattresses, and linens are frequently highlighted, contributing to a restful night's sleep. Most guests report excellent sound insulation, ensuring a quiet environment despite the hotel's central location, though some experienced street noise if windows were open or from nearby construction. The bathrooms are well-equipped with good water pressure and basic toiletries, although some guests noted the absence of bathrobes, conditioner, or shower caps unless specifically requested. While many rooms offer pleasant views and effective blackout curtains, a few guests reported issues such as a persistent smoke smell in non-smoking rooms, rooms being too hot due to poor ventilation, or occasional lapses in cleanliness, including dusty surfaces or a wet carpet.

Dining & Food Quality
The hotel's dining options receive considerable praise from guests. The breakfast buffet is consistently highlighted as delicious and varied, offering a wide selection of items to suit diverse tastes. Guests particularly enjoyed the freshly squeezed juice, salmon, made-to-order omelets, and a range of hot dishes, fruits, and pastries. The coffee is also frequently commended. While most feedback on breakfast is overwhelmingly positive, one guest noted that the cottage cheese pancakes did not meet expectations. Beyond breakfast, the room service menu is appreciated for its tasty food and surprisingly low prices, with the convenience of ordering directly from the in-room television. The hotel's restaurant and bar also offer a pleasant atmosphere with a diverse menu, including tasty desserts and excellent cocktails, making it a convenient option for meals and drinks within the hotel.

Location & Accessibility
The hotel's central location on New Arbat is consistently highlighted as a major advantage, placing guests in the heart of the city with exceptional accessibility to numerous attractions. It is within easy walking distance of popular landmarks such as Old Arbat (just a few minutes away), Red Square, and the Kremlin (approximately 15-30 minutes on foot). The surrounding area boasts a wealth of restaurants, cafes, and shopping options, catering to various tastes and budgets. Public transportation is readily available, with a metro station and bus stops conveniently located just a few minutes' walk away. While the location is ideal for exploring, some guests found the hotel's entrance a bit tricky to locate, as it is shared with other establishments and the reception is situated on the third floor. Additionally, taxi access directly in front of the hotel can be challenging, requiring guests to walk a short distance with their luggage.

Staff & Service
The staff and service at the hotel receive widespread acclaim, with guests consistently describing the team as exceptionally friendly, polite, and attentive. Many reviewers highlight the professionalism and helpfulness of the reception staff, who are often praised for their quick check-in process and willingness to accommodate requests, including complimentary room upgrades. Guests appreciate the staff's responsiveness to inquiries, whether it's for additional amenities or assistance with various issues. The housekeeping team is generally efficient, ensuring rooms are clean and well-maintained with daily service. However, some isolated negative experiences were reported, including instances where staff were perceived as unhelpful or slow to address specific concerns like room cleaning or breakfast service. A recurring point of feedback is the lack of baggage assistance, with guests often needing to carry their own luggage, particularly during certain hours.

Additional Information
Guests should be aware that the hotel's entrance can be somewhat challenging to locate initially, as it is situated on the third floor within a building shared by other establishments. The hotel maintains a non-smoking policy throughout its premises. For those celebrating special occasions, the hotel has been known to offer a special welcome to honeymooning couples. A unique feature in the rooms is the television system, which allows guests to conveniently order various services directly from their screen. The hotel's lobby area fosters a cool and relaxing atmosphere, complete with a bar that occasionally hosts stand-up comedy events and a billiards table for guest enjoyment. While generally well-regarded, one guest reported experiencing fire alarm issues during their stay. Families traveling with young children should note that children's beds are not consistently available, and there are no connecting doors between rooms.