Patong Palace Hotel - SHA Extra Plus

The hotel offers a unique quiet oasis experience, distinguished by its beautiful gardens and serene pool area, providing a peaceful retreat amidst the bustling Patong area. Guests consistently highlight the friendly and helpful staff, the overall cleanliness of the property, and the spacious rooms as key aspects of their stay. This makes the hotel an excellent choice for sightseers and explorers who desire proximity to local attractions while enjoying a tranquil environment. Couples seeking a relaxing getaway and solo travelers looking for a safe and convenient base will also find it highly suitable. For those prioritizing value for money, the hotel is frequently praised for its affordability. To enhance your experience, consider requesting a ground-floor room for direct garden access, and be prepared for potentially firm beds, a recurring comment among guests.

Facilities & Amenities
The hotel's pool area is a significant highlight, consistently described as sparkling clean, well-maintained, and featuring warm water, ample sunbeds, and umbrellas, creating a relaxing space for guests. The meticulously kept gardens contribute significantly to the hotel's reputation as a peaceful oasis, offering a lush and beautiful environment. While the Wi-Fi connectivity receives mixed reviews, with some guests experiencing slow or unstable service, others find it adequate for basic needs. The on-site restaurant is noted for its good food quality, offering diverse options for both breakfast and dinner. Guests appreciate the availability of a safe box at the reception for securing valuables, though some note the absence of in-room safes. It is also worth noting that some buildings within the property do not have an elevator, which could be a consideration for guests with mobility concerns.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend the consistent cleanliness, with daily housekeeping ensuring fresh towels and sheets. However, feedback on bed comfort is notably mixed; many guests describe the beds as hard or firm, and some mention solid pillows, impacting sleep quality for some, while others find them perfectly comfortable. The air conditioning system also receives varied comments, with some praising its effectiveness and others reporting it as not powerful enough, noisy, or prone to issues. Bathrooms are often described as spacious, though some are wet-room style, which can make the tiled floor slippery, and a few guests suggest they could benefit from an upgrade or new fixtures. Despite the hotel's central location, noise levels from the street are generally low, contributing to a peaceful stay, though some guests occasionally hear noise from adjacent rooms. A balcony or outside seating area is a welcome feature in many rooms, and a fridge and daily complimentary water bottles are appreciated amenities.

Dining & Food Quality
Breakfast at the hotel garners varied feedback from guests. Many appreciate the diverse buffet style, with plenty of choices including hot food, fresh fruit, and the option to order eggs prepared to their liking, along with good coffee. However, some guests find the breakfast offerings to be somewhat limited or just "ok," with a few noting a lack of variety or specific vegetarian options. The on-site restaurant receives high praise for its food quality, particularly for its Thai dishes. One guest specifically highlighted the Pad Thai as exceptionally delicious, leading to repeat orders. While the restaurant provides a pleasant dining atmosphere for both breakfast and dinner, guests should be aware that in-room dining services conclude relatively early in the evening.

Location & Accessibility
The hotel boasts an excellent central location, offering a unique balance of being set back from the busy main road to ensure a quiet environment, yet remaining highly accessible to Patong's key attractions. Guests find it conveniently situated within a short 5 to 7-minute walk to the beach, making seaside excursions effortless. Furthermore, Bangla Road, with its vibrant nightlife and entertainment, is easily reachable within a 10 to 15-minute walk, providing guests with the option to engage with the lively area while having a peaceful retreat to return to. The surrounding area is well-equipped with numerous shops, restaurants, bars, and essential services like exchange offices and mini-marts, all within easy walking distance. Parking is available on-site, adding to the convenience for those traveling with vehicles.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go out of their way to assist with requests, provide local information, and ensure a welcoming atmosphere, often greeting guests with smiles. The check-in process is generally described as easy and quick, with staff accommodating early arrivals when possible. Daily cleaning and housekeeping services are highly commended, ensuring rooms are well-maintained and tidy. While the vast majority of feedback on service is positive, a few isolated incidents were reported where guests experienced unhelpful or abrupt interactions, particularly concerning specific issues like room changes or payment discrepancies. Despite these rare occurrences, the overall sentiment is that the staff significantly enhances the guest experience through their dedication and hospitality.

Additional Information
The hotel is widely regarded as offering excellent value for money, providing a comfortable stay at an affordable price point. Its unique appeal as a quiet oasis amidst the bustling city is a recurring theme, with guests appreciating the tranquil environment created by the lush gardens and set-back location. While the property maintains a charming, somewhat dated appearance, many guests find this adds to its character and does not detract from the overall experience. However, guests should be aware of certain hotel policies that have caused concern for some, including instances of being charged for minor damages like broken glasses or stained towels, with some reporting disproportionate fees. Additionally, a few guests experienced unexpected room changes after booking, which caused inconvenience and frustration. The presence of mosquitoes is occasionally noted, though the hotel generally manages this.