Mornington Hotel Soon Choon Ipoh

The hotel is widely regarded as a value-for-money option, offering clean and comfortable accommodations, particularly noted for its spacious rooms and quiet environment. It serves as an ideal choice for working professionals on short stays, budget-conscious travelers seeking a convenient stopover, or couples looking for a comfortable retreat. While many appreciate the overall comfort and affordability, guests should be aware of potential parking challenges, as it is a recurring issue that may lead to fines. It is also advisable to thoroughly check room conditions upon arrival, as some reviews indicate inconsistencies in maintenance and cleanliness.

Facilities & Amenities
The hotel provides a range of convenient facilities and amenities to enhance guest stays. Guests appreciate the presence of a lift for easy access to rooms, and in-room conveniences such as a kettle, mini refrigerator, safe box, and hair dryer. An iron and board are readily available on each floor for guest use, adding to the convenience. While free Wi-Fi is offered, some guests have reported issues with slow or non-functional connections, which can be a drawback. A notable amenity is the water dispenser in the lobby, providing unlimited drinking water for guests to refill their bottles. Basic toiletries like shampoo, toothbrush, and towels are also supplied, though some towels have been noted as worn or discolored.

Cleanliness & Room Comfort
Most guests commend the hotel for its cleanliness and comfortable beds, often describing rooms as spacious and peaceful. However, feedback on room comfort and condition is mixed. Some rooms are noted for being small or having issues such as low water pressure in the shower, cold floors (suggesting a need for in-room sandals), or stained tiles in the shower area. Several reviews highlight concerns about poor cleaning, mentioning cigarette remnants, earbuds, and hair left behind, or rooms with a strong smoke smell despite being non-smoking. Other reported issues include mold, broken floors, dirty toilets, stained pillowcases, broken cabinet lights, unlocked toilet doors, concave double beds (formed by combining two singles), and noisy environments due to thin walls or loud air conditioning.

Dining & Food Quality
Feedback regarding dining options is varied. Some guests note the absence of breakfast options directly at the hotel, and a few found it challenging to locate nearby food stalls or restaurants, especially for those unfamiliar with the area. Conversely, many guests praise the hotel's strategic location for its excellent proximity to various food establishments and coffeeshops, often within walking distance. This makes it convenient for guests to find a wide array of local and international cuisine, as well as late-night supper choices, enhancing their overall culinary experience during their stay.

Location & Accessibility
The hotel's strategic location is a significant advantage, offering convenience and easy access to various points of interest. It is situated near the main roadside, providing good connectivity to the city center and highways. Guests appreciate its proximity to Tasik Cermin and other tourism spots, as well as numerous food options within walking distance. However, parking is a consistent concern; there is no free parking on-site, and guests must pay city council parking fees for public areas, often needing to purchase coupons to avoid fines. Some guests have reported issues with parking security, including instances of vehicle damage or theft, particularly in unpaved areas or at night when lighting is poor. The hotel is approximately 8km from the town center, which contributes to a quiet and peaceful night environment due to less traffic.

Staff & Service
Guest experiences with the staff are notably mixed. Many reviews commend the friendly and helpful staff, highlighting their attentiveness and accommodating nature, particularly during check-in. However, a significant number of guests report negative interactions, describing some staff as unfriendly, rude, uncooperative, or lacking in basic customer service etiquette such as greetings or thank-yous. There are also serious allegations of staff misconduct, including theft of personal items. Communication issues, such as not informing guests about the cash deposit requirement, are also frequently mentioned, leading to frustration, especially for late arrivals. Some guests perceive the staff's demeanor as stressed or robotic, impacting the overall welcoming atmosphere and leading to awkward interactions.

Additional Information
Guests should be aware of several important policies and details. A refundable cash deposit of RM50 is required upon check-in, a policy that has caused frustration for some guests who were not informed in advance, particularly those arriving late without sufficient cash. The hotel maintains a strict non-smoking policy in all rooms, and guests who smoke in their rooms, even in the toilet, risk forfeiting their deposit due to lingering odors. For those requiring a later departure, a late check-out fee of RM15 per hour applies after 2 PM. Some rooms may lack windows, which can impact ventilation, and there have been isolated reports of issues with international charging ports not being available.